Backup of VMware virtual machine with large VMDK files to dedpulication storage folder fails with 0xe0009579

Article:TECH215071  |  Created: 2014-02-16  |  Updated: 2014-02-27  |  Article URL http://www.symantec.com/docs/TECH215071
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Article Type
Technical Solution


Subject

Issue



The backup of a VMware virtual machine with large VMDK files using the Agent for VMware Virtual Infrastructure (AVVI) to dedpulication storage folder fails with the error below when Granular Recovery Technology (GRT) is enabled.


Error



0xe0009579 - Unable to copy the virtual machine disk using the VMware VixDiskLib.

 

Remote Agent debug log will show the following errors:
-----------------------------------------------------------------------------
[5628] 01/29/14 05:17:53 [fsys\shared]        - VDDK-Log: DISKLIB-SPARSE: "\\.pdvfs\BESERVER\2\BEData\STHVMDK\IMG002672\VMDK_1-000001.vmdk" : failed to grow disk: The request could not be performed because of an I/O device error (45d00000002).
[5628] 01/29/14 05:17:53 [fsys\shared]        - VDDK-Log: DISKLIB-SPARSE: "\\.pdvfs\BESERVER\2\BEData\STHVMDK\IMG002672\VMDK_1-000001.vmdk" : failed to grow disk: The request could not be performed because of an I/O device error (45d00000002).
[5628] 01/29/14 05:17:53 [fsys\shared]        - VDDK-Log: DISKLIB-LIB   : RWv failed ioId: #109110552 (73203721) (9) .
[5628] 01/29/14 05:17:53 [fsys\shared]        - VDDK-Log: Foundry operation failed with system error: The request could not be performed because of an I/O device error.

 (1117), translated to 1
[5628] 01/29/14 05:17:53 [fsys\shared]        - vddkWrapper::WriteDiskExtents() Could not write to the disk. start Sector: '2147291136', Num of sectors: '2048' Error Text: 'Unknown error' Error: '314407587640508417'
[6492] 01/29/14 05:17:53 [fsys\vmvcb\pdi]     - VM_VCBPROXY_PDI_FS::WriteDataToDisk() Could not write to the disk. VixDiskLib_Write() reported the error: Unknown error
[6492] 01/29/14 05:17:53 [ndmp\loops]         - LP_ENV::MsgError: error 0xe0009579 processing object VMDK\VMDK_1-000001.vmdk
[5628] 01/29/14 05:17:55 [fsys\shared]        - Write thread: Write Error or Cancel request received. Bailing out...
[6492] 01/29/14 05:17:58 [fsys\shared]        - AVVI Buffered Writes Performance Tuning Analysis. Total no of Writes: '1048554'
[6492] 01/29/14 05:17:58 [fsys\shared]        -   Write Buffer Depth: '0'    Occurences: '1048554'
[6492] 01/29/14 05:17:58 [fsys\shared]        -   Write Buffer Depth: '1'    Occurences: '0'
[6492] 01/29/14 05:17:58 [fsys\shared]        -   Write Buffer Depth: '2'    Occurences: '0'
[6492] 01/29/14 05:17:58 [fsys\shared]        -   Write Buffer Depth: '3'    Occurences: '0'
[6492] 01/29/14 05:17:58 [fsys\shared]        -   Write Buffer Depth: '4'    Occurences: '0'
[3844] 01/29/14 05:17:58 [fsys\shared]        - VDDK-Warn: DISKLIB-SPARSE: Failed to write out header: The request could not be performed because of an I/O device error (73203721).
[3844] 01/29/14 05:17:58 [fsys\shared]        - VDDK-Warn: DISKLIB-SPARSECHK: [\\.pdvfs\BESERVER\2\BEData\STHVMDK\IMG002672\VMDK_1-000001.vmdk] Couldn't read GD
[3844] 01/29/14 05:17:58 [fsys\shared]        - VDDK-Log: Failed trying to check disk for errors on close.
[3844] 01/29/14 05:18:01 [fsys\shared]        - VDDK-Log: DISKLIB-LIB   : Failed to close handle "00000000C2B7AFB0".
[3844] 01/29/14 05:18:01 [fsys\shared]        - VDDK-Log: Foundry operation failed with system error: The request could not be performed because of an I/O device error.

 (1117), translated to 1
[6492] 01/29/14 05:18:01 [fsys\vmvcb\pdi]     - VM_VCBPROXY_FS::CloseObj() Could not close the disk Error Text: 'Unknown error' Error: '314407587640508417'
-----------------------------------------------------------------------------

Also, PDVFS debug log will show the following errors:
-----------------------------------------------------------------------------
2014/01/29 05:17:53 (5636:6236) PDVFS - <ERR> bcache_lru: lru failed
2014/01/29 05:17:53 (5636:6236) PDVFS - <ERR> bcache_update: failed
2014/01/29 05:17:53 (5636:6236) PDVFS - <ERR> pdvfs_pwrite: failed, bcache_write wrote -1, expected 131072 bytes
-----------------------------------------------------------------------------


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 


Supplemental Materials

SourceETrack
Value3437569
Description

PDDE: AVVI GRT backup to dedup folder fails with 0xe0009579



Article URL http://www.symantec.com/docs/TECH215071


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