Microsoft Outlook paperclip icon denoting an attachment is removed from a mail when archived by Enterprise Vault (EV)

Article:TECH215392  |  Created: 2014-02-26  |  Updated: 2014-07-10  |  Article URL http://www.symantec.com/docs/TECH215392
Article Type
Technical Solution

Product(s)

Issue



When an attachment is present within an e-mail, Microsoft Outlook presents this to the user as a paperclip icon. In the instance where the attachment is embedded within the mail the paperclip icon is removed when the mail is archived and turned into an EV shortcut.


Error



No error is presented to the user


Environment



Exchange 2010 and above with all supported EV versions.


Solution



This issue has been addressed in the following release:


Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release
http://www.symantec.com/docs/TECH215093


Supplemental Materials

SourceETrack
Value3410528
Description

Archiving of items that contain an embedded image causes the attachment paperclip icon to disappear. The icon is visible before archiving has taken place.


SourceETrack
Value3470071
Description

Archiving of items that contain an embedded image causes the attachment paperclip icon to disappear. The icon is visible before archiving has taken place.


SourceETrack
Value3470076
Description

Archiving of items that contain an embedded image causes the attachment paperclip icon to disappear. The icon is visible before archiving has taken place.



Article URL http://www.symantec.com/docs/TECH215392


Terms of use for this information are found in Legal Notices