Sharepoint 2010 backup fails with "0Xe000f04 The backup exec server could not connect to the remote computer" after installing Hotfix 213186 if SharePoint is configured using SQL alias

Article:TECH215435  |  Created: 2014-02-27  |  Updated: 2014-03-13  |  Article URL http://www.symantec.com/docs/TECH215435
Article Type
Technical Solution


Issue



Sharepoint 2010 backup fails with "0Xe000f04 The backup exec server could not connect to the remote computer" after installing Hotfix 213186 if SharePoint is configured using SQL alias


Error



Sgmon logs on backup Server shows following:

 

BEREMOTE: [02/27/14 13:07:43] [11484]     2014-02-27T13:07:42.892 [ndmp\ndmpcomm]      - ndmpQueryAgentAdvertisementCache: Could not resolve 'ALIAS_SHAREPOIN': 11004
BESERVER: [02/27/14 13:07:44] [8424]     02/27/14 13:07:44 -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0
BEREMOTE: [02/27/14 13:07:45] [11484]     2014-02-27T13:07:45.149 [ndmp\ndmpcomm]      - ndmpConnectEx: All attempts to connect to 'ALIAS_SHAREPOIN' failed
BEREMOTE: [02/27/14 13:07:45] [11484]     2014-02-27T13:07:45.149 [ndmp\ndmpcomm]      - ndmpConnectEx: failed to connect to 'ALIAS_SHAREPOIN'
 


Cause



This is specific to SharePoint 2010 configured on SQL 2008 R2 or SQL 2005 with alias


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).

 


Supplemental Materials

SourceDEFECT
Value3388585
Description

SPSV5: SharePoint 2010 & 2013 backups where SQL is configured with Alias fails with "Final error: 0xe0000f04 - The Backup Exec server could not connect to the remote computer."



Article URL http://www.symantec.com/docs/TECH215435


Terms of use for this information are found in Legal Notices