Backups of Mac OS X fail with 'e000ff11 - A communications failure has occurred with a Linux or Unix resource'.

Article:TECH215525  |  Created: 2014-03-04  |  Updated: 2014-11-25  |  Article URL http://www.symantec.com/docs/TECH215525
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution

Product(s)

Issue



Backups of data on Mac OS X are failing with the error shown below. This is seen because the Remote Agent for Mac (RAMS) is crashing at random times during the backup.


Error



e000ff11 - A communications failure has occurred with a Linux or Unix resource.


Environment



Mac OS X 10.6.x - 10.9.x


Cause



The crash in RAMS is seen when backing up certain files/folders that have an ACL (Access Control List) that is 1023 or 1024 bytes in length.

More details on ACLs can be found here: http://support.apple.com/kb/PH8010.


Solution



Temporary workaround:

Use the Backup Exec 2010 R3 Mac Agent for backups. Please contact Symantec Technical Support if you need assistance with implementing the workaround.

Solution:

Reduce the ACEs (Access Control Entries) for the affected files/folders so they do not match the length mentioned above. Symantec and/or Apple Support will need to be contacted to resolve this issue.


Supplemental Materials

SourceETrack
Value3450829
Description

RAMS: Mac Agent crashing at random intervals during backup.



Article URL http://www.symantec.com/docs/TECH215525


Terms of use for this information are found in Legal Notices