Backups of Mac OS X fail with 'e000ff11 - A communications failure has occurred with a Linux or Unix resource'.

Article:TECH215525  |  Created: 2014-03-04  |  Updated: 2014-09-15  |  Article URL
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Article Type
Technical Solution



Backups of data on Mac OS X are failing with the error shown below. This is seen because the Remote Agent for Mac (RAMS) is crashing at random times during the backup.


e000ff11 - A communications failure has occurred with a Linux or Unix resource.


Mac OS X 10.6.8


Temporary workaround:

Use the Backup Exec 2010 R3 Mac Agent for backups. Please contact Symantec Technical Support if you need assistance with implementing the workaround.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials


RAMS: Mac Agent crashing at random intervals during backup.

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