When attempting a manual duplicate job of a Hyper-V backup the duplicate job may fail during verify with "Unable to determine ADAMM media identification. Catalog query failed."

Article:TECH215569  |  Created: 2014-03-05  |  Updated: 2014-08-20  |  Article URL http://www.symantec.com/docs/TECH215569
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



When attempting to manually duplicate a backup set that contains a Hyper-V backup the duplicate job may fail with the errors below.  This issue does not effect scheduled and linked duplicate backups.


Error



Job Log:
Final error: 0xe0009444 - The requested source duplicate backup sets catalog record could not be found.  Perhaps the media containing the source backup sets was previously deleted.

Verify
Unable to determine ADAMM media identification.  Catalog query failed.

A debug log will show the following error:
Error: SetCopyDstMessageHandler encountered an unexpected message: class eng_msgs::c_bytes_processed


Solution



This issue is resolved in Backup Exec 2014 or later versions.

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.
 
NOTE:  Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com.

Supplemental Materials

SourceUMI
ValueV-79-57344-37956
Description

Unable to determine ADAMM media identification.  Catalog query failed.


SourceETrack
Value3453220
Description

Hyper-V: Manual duplicates of Hyper-V Backups fail with "Unable to determine ADAMM media identification. Catalog query failed." while linked duplicates run properly



Article URL http://www.symantec.com/docs/TECH215569


Terms of use for this information are found in Legal Notices