KNOWN ISSUE: Error 1702 when pushing Symantec Management Agent: Install page does not allow to perform agent rollout on computers discovered using AD import.

Article:TECH215785  |  Created: 2014-03-13  |  Updated: 2014-08-14  |  Article URL http://www.symantec.com/docs/TECH215785
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Article Type
Technical Solution


Issue



Customer is getting "Error 1702" when pushing the Symantec Management Agent from the 'Symantec Management Agent Install' page:

 

Steps to Duplicate:
1. Bring computers using a Computers AD Import
2. Go to the 'Symantec Management Agent Install' page
3. Click on 'Select Computers' and add a computer (tried multiple machines) from those that were recently imported via AD Import
4. Highlight a computer and click Install
5. Nothing happens even after refreshing the page
6. Go to the log viewer and see the following warning (in blue)

Failed to discover domain details for '' Error: 1702
 

 


Error



 Failed to discover domain details for '' Error: 1702

---------------------------------------------------------------------------------------------------
Date: 2/19/2014 8:12:27 PM,
Tick Count: 12720914,
Host Name: MySMP box,
Size: 293 B
Process: AeXSvc (6164),
Thread ID: 58,
Module: AeXSVC.exe
Priority: 2,
Source: Altiris.NS.Discovery.DiscoverMachines.GetComputerDomain


Environment



ITMS 7.1 SP2 MP1 Rollup v8, v9, v10


Cause



Known issue. In case of AD import, we could have a resource item without an IP address. In this case perform standard IP address discovering based on given ComputerName@Domain pair. Replaced obsolete IPAddress property"


Solution



This issue has been addressed in our ITMS 7.5 release.

A pointfix has been provided for those in ITMS 7.1 SP2 MP1 Rollup v8 as well Rollup v10. Please see attached "Pointfix_eTrack3440577_7.1_SP2_MP1_1_v8.zip" and "Pointfix_eTrack3460557_7.1_SP2_MP1.1_v10.zip"

 

 

REQUIREMENT 

*Pointfix for Rollup v8:
SMP 7.1 SP2 MP1 with Rollup v8 installed

*Pointfix for Rollup v10:

SMP 7.1 SP2 MP1 with Rollup v10 installed
 

HOW TO INSTALL THIS POINTFIX 

1.     Retrieve files from the archive to the NS hard drive. Make sure Point Fix is not extracted to Altiris install directory (or any subfolder to it).

2.     Run as administrator PFinstaller.EXE, click on ‘Install files’ button

3.     Accept UAC (User Account Control) if prompted, select Install Files. Old binaries will be automatically backed up to the Backup folder at the same location where PFinstaller is and replaced with the new ones. Log-file Log.txt will be created at the same location where PFinstaller is.

4.     Close PFInstaller window.
 

THIS POINTFIX HAS THE FOLLOWING KNOWN ISSUES

None.

 

HOW TO UNINSTALL 

  1. Make sure that Backup subfolder is located in PFinstaller directory 
  1. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator).

  2. Accept UAC (User Account Control) prompt, select Uninstall Files.

 


Supplemental Materials

SourceETrack
Value3440577, 3029620, 3460557


Article URL http://www.symantec.com/docs/TECH215785


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