KNOWN ISSUE: Error 1702 when pushing Symantec Management Agent: Install page does not allow to perform agent rollout on computers discovered using AD import.

Article:TECH215785  |  Created: 2014-03-13  |  Updated: 2014-03-13  |  Article URL http://www.symantec.com/docs/TECH215785
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Article Type
Technical Solution


Issue



 Customer is getting "Error 1702" when pushing the Symantec Management Agent from the 'Symantec Management Agent Install' page:

 

Steps to Duplicate:
1. Bring computers using a Computers AD Import
2. Go to the 'Symantec Management Agent Install' page
3. Click on 'Select Computers' and add a computer (tried multiple machines) from those that were recently imported via AD Import
4. Highlight a computer and click Install
5. Nothing happens even after refreshing the page
6. Go to the log viewer and see the following warning (in blue)

Failed to discover domain details for '' Error: 1702
 

 


Error



 Failed to discover domain details for '' Error: 1702

---------------------------------------------------------------------------------------------------
Date: 2/19/2014 8:12:27 PM,
Tick Count: 12720914,
Host Name: MySMP box,
Size: 293 B
Process: AeXSvc (6164),
Thread ID: 58,
Module: AeXSVC.exe
Priority: 2,
Source: Altiris.NS.Discovery.DiscoverMachines.GetComputerDomain


Environment



 ITMS 7.1 SP2 MP1 Rollup v8


Cause



 Known issue. In case of AD import, we could have a resource item without an IP address. In this case perform standard IP address discovering based on given ComputerName@Domain pair. Replaced obsolete IPAddress property"


Solution



This issue has been addressed in our ITMS 7.5 release.

A pointfix has been provided for those in ITMS 7.1 SP2 MP1 Rollup v8. Please see attached "Pointfix_eTrack3440577_7.1_SP2_MP1_1_v8.zip"

 

 

REQUIREMENT 

SMP 7.1 SP2 MP1 with Rollup v8 installed

 

HOW TO INSTALL THIS POINTFIX 

1.     Retrieve files from the archive to the NS hard drive.

2.     Run as administrator PFinstaller.EXE, click on ‘Install files’ button

3.     Old binaries will be automatically backed up to the same location where PFinstaller is and replaced with the new ones.

 

THIS POINTFIX HAS THE FOLLOWING KNOWN ISSUES

None.

 

HOW TO UNINSTALL 

  1. Make sure that Backup subfolder is located in PFinstaller directory 
  1. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator).

  2. Accept UAC (User Account Control) prompt, select Uninstall Files.

 


Supplemental Materials

SourceETrack
Value3440577, 3029620


Article URL http://www.symantec.com/docs/TECH215785


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