Granular Recovery Technology enabled backups of Sharepoint 2010 SP1 Server Farm with SQL 2012 backend fail with: 0xe0001602 - Access is denied (SharePoint backup).

Article:TECH215970  |  Created: 2014-03-20  |  Updated: 2014-03-20  |  Article URL http://www.symantec.com/docs/TECH215970
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Article Type
Technical Solution


Issue



Backups will fail on a content database, indicating an access denied error. If Granular Recovery Technology (GRT) is disabled, the backups will complete successfully.


Error



Completed status: Failed
Final error: 0xe0001602 - Access is denied (SharePoint backup).
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-5634

From an SGMon log with "Job Engine, RAWS and Agent Browser" enabled on the media server:

BEREMOTE: [03/20/14 11:46:59] [8692]     2014-03-20T11:46:59.213 [fsys\spsv2\spsv2grb - Initialization failed
BEREMOTE: [03/20/14 11:46:59] [8692]     2014-03-20T11:46:59.218 [ndmp\loops]         - BACKUP_LP_ENV::AttachToDLE() failed to attach to (null). Reason

is 0xe0008488
BEREMOTE: [03/20/14 11:46:59] [8692]     2014-03-20T11:46:59.218 [ndmp\loops]         - LP_ENV::MsgError: error 0xe0008488 processing object <Unknown>


Environment



This issue has been observed within SharePoint 2010 SP1 environments with SQL 2012 backend. 


Cause



Data within particular content databases causes an unexpected condition in the GRT indexing process, and returns the access denied error.


Solution



Workaround:

Within the SharePoint Backup definition, disable Granular Recovery Technology (GRT).

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials

  SPS: Sharepoint 2010 backups on SQL 2012 backend fail with: 0xe0001602 - Access is denied (SharePoint backup).

SourceETrack
Value3466800
Description

  


Article URL http://www.symantec.com/docs/TECH215970


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