Duplicate of VMware backups fail with "Unable to determine ADAMM media identification. Catalog query failed."

Article:TECH216099  |  Created: 2014-03-25  |  Updated: 2015-01-23  |  Article URL http://www.symantec.com/docs/TECH216099
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Article Type
Technical Solution


Issue



When attempting to duplicate a VMware backup the job may fail with the below error messages.  The duplicate job does process all of the data to the target location and should show a byte count. 

Note: Restore selections should be available from the duplicated media


Error



Completed status: Failed
Final error: 0xe0009444 - The requested source duplicate backup sets catalog record could not be found.  Perhaps the media containing the source backup sets was previously deleted.
Final error category: Job Errors

 


Solution



This issue has been resolved in Backup Exec 2014.

For Backup Exec 2012: This issue is purely cosmetic and restores from duplicates should work without issue.   If the issue persists after upgrading to Backup Exec 2014 please contact Symantec Support.

Symantec Corporation has acknowledged that the above-mentioned issue is present in earlier versions of the product(s) cited at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. However, the issue has been addressed in the revision of the product specified at the end of this article. 
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Supplemental Materials

SourceETrack
Value3470651
Description

AVVI: duplicates of VMware backup fail with "Unable to determine ADAMM media identification. Catalog query failed."


SourceUMI
ValueV-79-57344-37956
Description

0xe0009444 - The requested source duplicate backup sets catalog record could not be found.  Perhaps the media containing the source backup sets was previously deleted.



Article URL http://www.symantec.com/docs/TECH216099


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