Convert to Virtual to a Hyper-V server fails with "0xe000848c - Unable to attach to a resource"

Article:TECH216235  |  Created: 2014-03-28  |  Updated: 2014-03-28  |  Article URL http://www.symantec.com/docs/TECH216235
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Article Type
Technical Solution


Issue



When attempting to covert a physical machine to virtual the convertion job may fail with the following errors.


Error



Job Log:
Final error: 0xe000848c - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.  If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource.
Final error category: Resource Errors

Debug Log shows:
[engidrapi]          -  Info: volumeMF->GetFileSystemProperties() failed for volume <DRIVELETTER:>.
[engidrapi]          - WARNING: Could not access the volume \\?\Volume{GUID.EN_US}\. Failed with (0x3ED).
 


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

Value3473920
Description

Hyper-V: B2V fails with Unable to attach to a resource


SourceUMI
ValueV-79-57344-33932
Description

Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.  If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource.



Article URL http://www.symantec.com/docs/TECH216235


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