SEP SBE .Cloud: Enabling Users to Temporarily Disable Antivirus and Firewall.

Article:TECH216423  |  Created: 2014-04-04  |  Updated: 2014-04-08  |  Article URL http://www.symantec.com/docs/TECH216423
Article Type
Technical Solution


Issue



 In certain environments, it can be useful to allow users the ability to temporarily disable the Antivirus or Firewall components of the SEP client. This document will explain how to configure these options and how they work from the user perspective.


Environment



The option to temporarily disable components only applies to Desktop and Laptop installations which include the following operating systems:

  • Windows XP SP3+ (32-bit editions)
  • Windows Vista
  • Windows 7
  • Windows 8

Notes:

  • Windows XP SP3+ 64-bit editions run the server version of the client and are unable to apply the options described in this document.
  • Server OS installations have the firewall disabled and will not block communications.

Solution



Policy Changes for Allowing Users to Disable AV and Firewall Components

In order to include options for temporarily disabling these components, the Endpoint Protection policy must edited as follows:

  1. Create an editable policy as described in TECH212330 or edit an already configured custom Endpoint Protection Policy.
  2. Within the policy check the boxes to allow users to disable the components you would like.
    • For Anti-virus: check "User can disable Antivirus"
    • For Firewall: check "User can disable Firewall"
  3. Scroll to the bottom of the policy page and assign the policy to the proper group by checking the box for the group in question.
  4. Click "Save and Apply".

Changes from the User Perspective

Enabling the options described above will allow users to open the client software on the machine and see options to temporarily disable components. Clicking on the plus sign next to the component which needs to be disabled will allow users to choose a length of time to disable the protection and will automatically re-enable the component after that time or on reboot (whichever comes first).

  • When disabling AV:
  • When disabling Firewall:



Article URL http://www.symantec.com/docs/TECH216423


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