During a GRT enabled backup of virtual machines using the Agent for VMware the Backup Exec Remote Agent may crash.

Article:TECH216624  |  Created: 2014-04-11  |  Updated: 2014-04-11  |  Article URL http://www.symantec.com/docs/TECH216624
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Article Type
Technical Solution


Issue



When attempting to backup virtual machines with GRT enabled via the Agent for VMware, the Remote Agent on the Backup Exec server may crash.


Error



Event Log Entry:
Faulting application name: beremote.exe, version: 14.0.1798.1364, time stamp: 0x5318f09f
Faulting module name: bedsnt5.dll, version: 14.0.1798.1364, time stamp: 0x5318f0ad
Exception code: 0xc00000fd
Fault offset: 0x00000000000efaa4
Faulting process id: 0x7ec
Faulting application start time: 0x01cf517f0fb6c5ef
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bedsnt5.dll

 

Stack Trace from the Crash Dump:
bedsnt5!FS_ReadObj+36
00000000`7299c3b6 eb24 jmp bedsnt5!FS_ReadObj+0x5c (00000000`7299c3dc)


Solution



Workaround: Disable GRT during VMware backups.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

Value3435742
Description

AVVI: beremote crashes on bedsnt5!FS_ReadObj+36


SourceUMI
ValueV-79-57344-65304
Description

The Virtual Machine resource is not responding. Backup set canceled.



Article URL http://www.symantec.com/docs/TECH216624


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