During a GRT enabled backup of virtual machines using the Agent for VMware the Backup Exec Remote Agent may crash.
|Article:TECH216624|||||Created: 2014-04-11|||||Updated: 2014-04-11|||||Article URL http://www.symantec.com/docs/TECH216624|
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When attempting to backup virtual machines with GRT enabled via the Agent for VMware, the Remote Agent on the Backup Exec server may crash.
Event Log Entry:
Faulting application name: beremote.exe, version: 14.0.1798.1364, time stamp: 0x5318f09f
Faulting module name: bedsnt5.dll, version: 14.0.1798.1364, time stamp: 0x5318f0ad
Exception code: 0xc00000fd
Fault offset: 0x00000000000efaa4
Faulting process id: 0x7ec
Faulting application start time: 0x01cf517f0fb6c5ef
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bedsnt5.dll
Stack Trace from the Crash Dump:
00000000`7299c3b6 eb24 jmp bedsnt5!FS_ReadObj+0x5c (00000000`7299c3dc)
Workaround: Disable GRT during VMware backups.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
AVVI: beremote crashes on bedsnt5!FS_ReadObj+36
The Virtual Machine resource is not responding. Backup set canceled.
Article URL http://www.symantec.com/docs/TECH216624