During a manual disaster recovery to a different system, Windows Recovery Environment (WinRE) partition-related data is not restored.

Article:TECH216744  |  Created: 2014-04-16  |  Updated: 2014-06-23  |  Article URL http://www.symantec.com/docs/TECH216744
Article Type
Technical Solution


Subject

Issue



When performing a manual disaster recovery to a new system with different hardware, the Windows Recovery Environment (WinRE) partition data is not restored.

 


Error



Exception: V-79-57344-65262 - The Windows Recovery Environment (WinRE) partition, which is part of the advanced troubleshooting boot options, could not be found.


Environment



Windows Server 2012, Windows Server 2012 R2, Windows 8, Windows 8.1


Solution



Do one of the following:

  • If available, perform a Simplified Disaster Recovery (SDR) restore instead of a manual disaster recovery. For instructions, see the Symantec Backup Exec Administrator’s Guide.
 Or
  • After the manual disaster recovery is complete and the WinRE exception is reported, reboot and manually modify information in the restored Boot Configuration Data (BCD) store to access the features of the existing WinRE partition. See the following steps for instructions on how to modify the BCD store:
 

Perform the following steps to correct the WinRE partition-related information in the BCD store so that the BCD store points to the currently available WinRE image.

  1. Open an elevated command prompt.
  2. Run the command ‘mountvol | find "\\?" > a.txt’

    C:\> mountvol | find "\\?" > a.txt

  3. Run the following command:

    C:\> for /f %1 in ( a.txt ) do @dir %1Recovery /a 2> nul

    Make a note of the ‘Volume Id’, ‘Recovery Folder Name’ and ‘Recovery Sequence Id’ that is listed. The ‘Recovery Sequence Id’ can be a GUID as well.

  4. Assign a drive letter (for example, B: ) to the Recovery Volume.

    C:\> mountvol B: <Volume Id>

    Replace <Volume Id> with the value received from step 3.

  5. Run the following command to create a new device option entry in the Boot Configuration Data (BCD) store, and write down the GUID that is returned.

    C:\> for /f "tokens=2 delims={}" %g in ('bcdedit.exe /create /d "Windows Recovery" /device') do @echo {%g}

  6. Run the following bcdedit.exe commands:

    C:\> bcdedit /set <Device Id> ramdisksdidevice "partition=B:"

    C:\> bcdedit /set <Device Id> ramdisksdipath   "\<Folder Name>\<Sequence Id>\boot.sdi"

    Replace <Device Id> with the value received from Step 5.

    Replace <Folder Name> with the value received from Step 3.

    Replace <Sequence Id> with the value received from Step 3.

  7. Run the following command to get the BCD identifier:

    C:\> reagentc /info | find /i “BCD”

  8. Run the following bcdedit command to update the BCD

    C:\> bcdedit /set {<BCD Id>} device "ramdisk=[B:]<Folder Name>\<Sequence Id>\Winre.wim,<Device Id>"

    C:\> bcdedit /set {<BCD Id>} osdevice "ramdisk=[B:]<Folder Name>\<Sequence Id>\Winre.wim,<Device Id>"

    Replace <BCD Id> with the value received from Step 7.

    Replace <Folder Name> with the value received from Step 3.

    Replace <Sequence Id> with the value received from Step 3.

    Replace <Device Id> with the value received from Step 5.

  9. Remove the drive letter assigned to the ‘Recovery Partition’ in Step 4 by running the following command:

    C:\> mountvol B: /d

  10. Restart the system and press F8 and select ‘Repair Your Computer’ option and ensure that booting into the ‘Windows Recovery’ environment is possible.



Supplemental Materials

SourceUMI
ValueV-79-57344-65262


Article URL http://www.symantec.com/docs/TECH216744


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