After installing the Backup Exec Archive Option on an operating system that runs Japanese language pack, the Enterprise Vault storage service registration fails

Article:TECH216765  |  Created: 2014-04-17  |  Updated: 2014-06-02  |  Article URL http://www.symantec.com/docs/TECH216765
Article Type
Technical Solution



Issue



After installing the Backup Exec Archive Option on an operating system that runs Japanese language pack, the Enterprise Vault storage service registration fails
 


Environment



Japanese version of Windows 2003 SP1


Cause



The installer tries to install the English version of XmlLite, but the operating system required the Japanese version.

 


Solution



Install the Japanese version of XmlLite.

 




Article URL http://www.symantec.com/docs/TECH216765


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