During a backup of virtual machines the Backup Exec Remote Agent may crash.

Article:TECH217184  |  Created: 2014-05-01  |  Updated: 2014-12-15  |  Article URL http://www.symantec.com/docs/TECH217184
Article Type
Technical Solution


Issue



When attempting to backup virtual machines the Backup Exec Remote Agent (beremote.exe) may crash with the following errors.


Error



Appliction Event Log:
Faulting application name: beremote.exe, version: 14.0.1798.1364, time stamp: 0x5318f09f
Faulting module name: bedsvmvcb.dll, version: 14.0.1798.1364, time stamp: 0x5318f09d

 


Solution



This issue is resolved in Backup Exec 2014 or later versions.

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2014 Rev 1786 Service Pack 2 (TECH225093).

 

 

NOTE:  Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com.


Supplemental Materials

SourceETrack
Value3501308
Description

Beremote crashes on bedsvmvcb!CreateUsedRunList after installing SP4




Article URL http://www.symantec.com/docs/TECH217184


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