Restore of Exchange Granular Recovery Technology (GRT) backup sets taken on a different Backup Exec 2012 server fails with 0xe000ff12 - A communications failure has occurred

Article:TECH217203  |  Created: 2014-05-01  |  Updated: 2014-05-01  |  Article URL
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Article Type
Technical Solution


During the restore of a GRT backup set taken on one media server, and restored on another, the Backup Exec Remote Agent service (beremote.exe) will crash and the job will fail with a communications error.


0xe000ff12 - A communications failure has occurred with an Exchange Store
resource when attempting to restore Exchange GRT information from a backup
taken on another Backup Exec server.


A backup set taken on one Backup Exec 2012 media server is moved and inventoried and cataloged on another Backup Exec 2012 server.  The restore will complete successfully on the original server, but cause a Backup Exec Remote Agent crash on the new destination server.


Symantec is currently investigation the root cause of this issue.



Restore mail data to PST on the original server where the backup occurred.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials


Exchange 2007 GRT restores crash beremote after inventorying and cataloging backup sets on a server separate from where they were performed.

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