Enterprise Vault for Domino: Store and Cancel buttons do not work for Lotus Notes / IBM Notes installed on MAC OS X

Article:TECH217395  |  Created: 2014-05-12  |  Updated: 2014-08-18  |  Article URL http://www.symantec.com/docs/TECH217395
Article Type
Technical Solution

Product(s)

Issue



'Enterprise Vault Store' and 'Enterprise Vault Cancel' buttons do not work for Lotus Notes / IBM Notes installed on 'MAC OS X'


Error



The EVClientLog<DATE>.txt contains the errors: 

Enterprise Vault Store:
CN=Admin/O=example    EVSETNOTEPROPERTY   Line:23 Error in loading DLL

Enterprise Vault Cancel:
CN=Admin/O=example    EVREMOVENOTEPROPERTY   Line:24 Error in loading DLL

No error is logged to the user


Cause



The Enterprise Vault extensions support for Lotus Notes / IBM Notes installed on MAC OS X is based on a 'best effort'.  This combination has not been officially tested and certified.


Solution



Contact Symantec Support if Enterprise Vault experiences the aforementioned symptoms.  Refer to this note and request that the issue is evaluated and potentially escalated to Backline and Engineering for deeper analysis.
 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

Symantec Corporation currently plans to address this issue by way of a cumulative hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the cumulative hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

 


Supplemental Materials

SourceETrack
Value3508934
Description

Store and Cancel buttons do not work for Lotus Notes users on MAC OS X



Article URL http://www.symantec.com/docs/TECH217395


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