Backup Exec Remote Agent (beremote.exe) Service crash on Backup server.

Article:TECH217568  |  Created: 2014-05-16  |  Updated: 2014-11-26  |  Article URL http://www.symantec.com/docs/TECH217568
Article Type
Technical Solution


Issue



 Backup Exec Remote Agent service crashes.  After that, new backup jobs will not run and any attempt to create  a new backup or edit an existing backup yeilds a Browse Failure.

 


Error



UI ERROR:

Browse Failure

Invalid Credential was used for connecting to BackupExec agent Dynamic Query Connection Logon Failure. 

 

EVENT LOG ERROR:

Faulting application name: beremote.exe, version: 14.0.1798.1364

Faulting module name: VirtApi.dll, version: 2.0.98.0

Exception code: 0xc0000005

Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe

Faulting module path: C:\Program Files\Symantec\Backup Exec\VirtApi.dll

 

DUMP STACK:

1 VirtApi AbortMachine+0x17 AbortMachine+0x17 

2 VirtApi GetMachine+0x121 GetMachine+0x121 

3 VirtApi ProcBackFillMsg+0x41 ProcBackFillMsg+0x41 

4 VirtApi ProcAnyMsg+0x87 ProcAnyMsg+0x87 

5 VirtApi ThreadMain+0x8a7 ThreadMain+0x8a7 

6 msvcrt endthreadex+0x47 endthreadex+0x47 

7 msvcrt endthreadex+0xe0 endthreadex+0xe0 

8 kernel32 BaseThreadInitThunk+0xd BaseThreadInitThunk+0xd 

9 ntdll RtlUserThreadStart+0x21 RtlUserThreadStart+0x21


Solution



This issue is still under investigation by Development. 
 
The cause of the issue is unknown. 
 
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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 
 
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials

SourceETrack
Value3514066


Article URL http://www.symantec.com/docs/TECH217568


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