SQL Log backup linked to a virtual backup fails with 0xE000FE1F error

Article:TECH217797  |  Created: 2014-05-28  |  Updated: 2014-05-28  |  Article URL http://www.symantec.com/docs/TECH217797
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



If a virtual machine Granular Recovery Technology (GRT) backup is configured with the option to "Run a SQL Log backup after backing up the virtual machine" then the job will fail reporting the errors provided below. Analysis of the job log shows that the failure is occurring in the section for the SQL server itself and not the section for the GRT enabled virtual backup within the host server.


Error



V-79-57344-65055 - Snapshot Technology: Initialization failure on: "SQLServer.domain.local\MSSQLSERVER". Snapshot technology used: No.
Snapshot technology error (0xE000FE1F): The device cannot be found.
 


Cause



This has been identified as being caused by unexpected (regional/international) date formats in use within the configuration of Microsoft SQL on the source server. This problem is expected to affect both Hyper-V and VMware virtual environments, although was initially identified against Hyper-V with German date formats.


Solution



 

Workaround:

After a virtual machine backup schedule a traditional agent SQL Full backup and Log backups as would have been required in versions of Backup Exec prior to the 2014 release

 

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

Supplemental Materials

SourceETrack
Value3488401
Description

Backup of Vm with SQL Server fails when GRT Option - Run a SQL Log backup after backing up the virtual machine is selected


SourceUMI
ValueV-79-57344-65055
Description

Snapshot Technology: Initialization failure on: "SQlserver.domain.local\MSSQLSERVER". Snapshot technology used: No



Article URL http://www.symantec.com/docs/TECH217797


Terms of use for this information are found in Legal Notices