SQL Log backup linked to a virtual backup fails with 0xE000FE1F error

Article:TECH217797  |  Created: 2014-05-28  |  Updated: 2014-09-18  |  Article URL http://www.symantec.com/docs/TECH217797
Article Type
Technical Solution


Issue



If a virtual machine Granular Recovery Technology (GRT) backup is configured with the option to "Run a SQL Log backup after backing up the virtual machine" then the job will fail reporting the errors provided below. Analysis of the job log shows that the failure is occurring in the section for the SQL server itself and not the section for the GRT enabled virtual backup within the host server.


Error



V-79-57344-65055 - Snapshot Technology: Initialization failure on: "SQLServer.domain.local\MSSQLSERVER". Snapshot technology used: No.
Snapshot technology error (0xE000FE1F): The device cannot be found.
 


Cause



This has been identified as being caused by unexpected (regional/international) date formats in use within the configuration of Microsoft SQL on the source server. This problem is expected to affect both Hyper-V and VMware virtual environments, although was initially identified against Hyper-V with German date formats.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2014 Rev 1786 Service Pack 1 (TECH216178). 

 

 

Workaround:

After a virtual machine backup schedule a traditional agent SQL Full backup and Log backups as would have been required in versions of Backup Exec prior to the 2014 release

 

 

 

Supplemental Materials

SourceETrack
Value3488401
Description

Backup of Vm with SQL Server fails when GRT Option - Run a SQL Log backup after backing up the virtual machine is selected


SourceUMI
ValueV-79-57344-65055
Description

Snapshot Technology: Initialization failure on: "SQlserver.domain.local\MSSQLSERVER". Snapshot technology used: No




Article URL http://www.symantec.com/docs/TECH217797


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