Backup Exec Remote Agent crashes on vixDiskLibVim.dll if resolving a hostname fails when restoring a VMware virtual machine

Article:TECH218267  |  Created: 2014-06-11  |  Updated: 2014-06-11  |  Article URL http://www.symantec.com/docs/TECH218267
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Article Type
Technical Solution


Issue



The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a media server crashes on vixDiskLibVim.dll if resolving a hostname fails when restoring VMware virtual machines using the Agent for VMware Virtual Infrastructure (AVVI). The following error is reported in the Application Event Log and SGMon Log when the process crashes.


Error



<< Application Error with Backup Exec 2012 SP4 in Application Event Logs >>
---------------------------------------------------
Faulting application name: beremote.exe, version: 14.0.1798.1364, time stamp: 0x5318f09f
Faulting module name: vixDiskLibVim.dll, version: 5.1.0.5024, time stamp: 0x51373806
Exception code: 0xc0000005
Fault offset: 0x0000000000004bf9
Faulting process id: 0xb34
Faulting application start time: 0x01cf74b305686ae2
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\VMware\VixDiskLib\bin\vixDiskLibVim.dll
Report Id: cef62260-e0a8-11e3-9397-000c29dbcf47
---------------------------------------------------

 
<< Error with Backup Exec 2012 SP4 in SGMon Logs(XXXXX is hostname here.) >>
---------------------------------------------------
BEREMOTE: [05/22/14 17:34:39] [2508] 2014-05-22T17:34:39.440 [fsys\shared] - Calling the vixdiskLib api: VixDiskLib_EndAccess('XXXXX') 
BEREMOTE: [05/22/14 17:34:39] [2508] 2014-05-22T17:34:39.440 [fsys\shared] - VDDK-Log: VixDiskLibVimResolveHostName: Resolving IP address for hostname XXXXX. 
BEREMOTE: [05/22/14 17:34:42] [2508] 2014-05-22T17:34:41.691 [fsys\shared] - VDDK-Warn: VixDiskLibVimResolveHostName: Failed to resolve IP address, error - 11004. 
---------------------------------------------------

Solution



WORKAROUND:
Update hosts file on Backup Exec Server to resolve hostname

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 


Supplemental Materials

SourceETrack
Value3534723
Description

AVVI: beremote crashes due to Access Violation in vixDiskLibVim!VixDiskLibVim_AllowVMotion if resolving a hostname fails when restoring a VMware virtual machine



Article URL http://www.symantec.com/docs/TECH218267


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