When attempting to backup a virtual machine from a Hyper-V host that had been converted from a physical machine, the backup may fail.

Article:TECH218479  |  Created: 2014-06-18  |  Updated: 2014-09-18  |  Article URL http://www.symantec.com/docs/TECH218479
Article Type
Technical Solution


Issue



When attempting to backup virtual machines hosted on a Hyper-V that were previously converted from a physical machine using any conversion tool the backup may fail with one of the errors below.


Error



Job Log errors:
V-79-57344-38721 - Failed to mount one or more virtual disk images

0x1d - The system cannot write to the specified device.

Debug Log Errors:
bevs::IVhdFileUtil::create_VHDX_from_handle: invalid virtual disk size


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2014 Rev 1786 Service Pack 1 (TECH216178).


Workaround:
Backup the effected virtual machines as if they were a physical machine.
--Or--
Resize the VHD to the nearest megabyte.

 

 


Supplemental Materials

SourceETrack
Value3483098
Description

Unable to do Hyper-V GRT backups of certain VHDX files that were originally P2V


SourceUMI
ValueV-79-57344-38721
Description
Failed to mount one or more virtual disk images



Article URL http://www.symantec.com/docs/TECH218479


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