Blue screen occurs on Windows 2012 Backup Exec server when restoring VMware guest machine with ReFS volume

Article:TECH218543  |  Created: 2014-06-20  |  Updated: 2014-06-23  |  Article URL
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Article Type
Technical Solution



The blue screen of death (BSOD) occurs on the Backup Exec server running on Windows 2012 when restoring a VMware guest machine with ReFS volumes.


Backup Exec Server: Backup Exec 2014 on Windows 2012
VMware Guest Machine: Windows 2012 or 2012 R2 with ReFS volumes



Backup the guest machine using Agent for Windows and restore it


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials


AVVI: BSOD on Windows 2012 Backup Exec server when restoring VMware guest machine with ReFS volume

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