Remote Agent shows hung in the push install however agent was installed.

Article:TECH222256  |  Created: 2014-06-24  |  Updated: 2014-06-24  |  Article URL http://www.symantec.com/docs/TECH222256
Article Type
Technical Solution


Subject

Issue



When pushing Remote Agent to remote servers during the initial install of Backup Exec the install may show as if hung during the install of Remote Agent. But in fact the Remote Agent has been installed.


Cause



During push install of Remote Agent if any network connection lost to remote server the Remote Agent install may look as if hung during the install process.


Solution



Verify on the remote server if Remote Agent has been installed.

If no Remote Agent located on the remote server please push install Remote Agent from the Backup Exec server using the Tools and Install Remote Agent option.

 

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see http://www.symantec.com/

 

 


Supplemental Materials

SourceDEFECT
Value3456182
Description

Remote Agent Push Install failures



Article URL http://www.symantec.com/docs/TECH222256


Terms of use for this information are found in Legal Notices