Remote agent push installation fails with error: The install failed with an unexpected error:StartIndex cannot be less than Zero.

Article:TECH222677  |  Created: 2014-07-04  |  Updated: 2014-07-16  |  Article URL http://www.symantec.com/docs/TECH222677
Article Type
Technical Solution


Environment

Issue



The install failed with an unexpected error:StartIndex cannot be less than Zero.
Parameter name: StartIndex

 

 


Error



Push installation fails

BKUPINST2014 Log shows errer:

07-01-2014,10:52:11 : Die Installation ist aufgrund eines unerwarteten Fehlers fehlgeschlagen:StartIndex darf nicht kleiner als Null sein. Parametername: startIndex

7-01-2014,10:52:11 : bei System.String.Remove(Int32 startIndex) bei Symantec.BackupExec.AgentSeqDlgs.RawsPushObject.GetPatchOnlyCommandLine() bei Symantec.BackupExec.AgentSeqDlgs.RawsPushObject.GetPushCommandLine(List`1& sensitiveList) bei Symantec.IFrameSDK.Iframe2.PushObject.Install_Thread() bei System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) bei System.Threading.ThreadHelper.ThreadStart()

 


Environment



Backup Exec 2014 + HOTFIXES:  217591 + 218257


Solution



As a workaround run a local installation of remote agent on the target server.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 


Supplemental Materials

SourceETrack
Value3556053
Description

Backup Exec 2014 remote agent push installation fails with error: The install failed with an unexpected error:StartIndex cannot be less than Zero when push install initiated using the update option



Article URL http://www.symantec.com/docs/TECH222677


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