State Management Context - error when creating new task

Article:TECH22275  |  Created: 2006-10-06  |  Updated: 2006-12-05  |  Article URL http://www.symantec.com/docs/TECH22275
Article Type
Technical Solution

Issue



Recieving the attached error when selecting Tasks tab > Tasks > Software Management > Application Management > Software State Management > State Management Tasks, right clicking and selecting New > State Management Task

A similar issue also when creating new Package Management Tasks in Tasks tab > Tasks > Software Management > Application Management > Package Management Tasks > User Defined

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Error processing context menu item: An error occured calling web service. Server was unable to process request. --> An unexpected exception has occured in OnCreate callback for Item "Altiris.AppMgmt.Tasks.StateManagementPolicy", --> File or assembly name Altiris.PackageRuleManagement, or one of its dependancies, was not found.
==============

The Logs for our NS show the following two events;
====================================================================================================
Source: Altiris.NS.UI.AeXConsole.ItemCallback
Description: Item Callback ( Unhandled exception.  Type=Altiris.NS.Exceptions.AeXException Msg=An unexpected exception has occured in OnCreate callback for Item "Altiris.AppMgmt.Tasks.PackageManagementPolicy". Src=Altiris.NS
StackTrace=
   at Altiris.NS.ItemManagement.Item.Create(Guid productGuid)
   at Altiris.AppMgmt.Tasks.BaseStateManagementPolicy.Create(Guid productGuid)
   at Altiris.NS.ItemManagement.PresentationFolder.OnMenuCallback(String arg)
   at Altiris.NS.UI.AeXConsole.ItemCallback(Guid itemGuid, String arg)

Inner exception.  Type=System.IO.FileNotFoundException Msg=File or assembly name Altiris.PackageRuleManagement, or one of its dependencies, was not found.  Src=Altiris.AppMgmt StackTrace=   at Altiris.AppMgmt.Tasks.BaseStateManagementPolicy.OnCreate()
   at Altiris.NS.ItemManagement.Item.Create(Guid productGuid) )
=====================================================================================================

=====================================================================================================
Source: Console
Description: Error in item callback:
Altiris.NS.Exceptions.AeXException: An unexpected exception has occured in OnCreate callback for Item "Altiris.AppMgmt.Tasks.PackageManagementPolicy". ---> System.IO.FileNotFoundException: File or assembly name Altiris.PackageRuleManagement, or one of its dependencies, was not found.
File name: "Altiris.PackageRuleManagement"
   at Altiris.AppMgmt.Tasks.BaseStateManagementPolicy.OnCreate()
   at Altiris.NS.ItemManagement.Item.Create(Guid productGuid)

Environment



Altiris Notification Server    6.0.6074
Altiris Application Management Solution    6.1.4082


Cause



Other depandant installations for Application Management were not installed. In this case, it is missing Package Rule Management solution.

Solution




Download and install Application Management 6.1 from Solutions Center > Available Solutions  > A-Z Solutions > Altiris Application Management Solution as described in KB 26539. Altiris Support does not recommend that customers download and install the dependencies manually.

 



Legacy ID



28317


Article URL http://www.symantec.com/docs/TECH22275


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