Backup Exec Deduplication Manager Service fails to start, Error Reported "Incorrect Function"

Article:TECH222766  |  Created: 2014-07-08  |  Updated: 2014-07-08  |  Article URL http://www.symantec.com/docs/TECH222766
Article Type
Technical Solution


Issue



Backup Exec Deduplication Manager Service fails to start, Error Reported "Incorrect Function"


Error



Event Viewer Reports :

Event ID 1, SPAD
The description for Event ID 1 from source SPAD cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:


25004: EventSystem::SpaDBEventStorage::writeEvent Failed to record the new event to the events table in SpaDB. DB status:20 Event String:EVENT {version:1;type:4;id:2014;date:1404718674;SERVERSTATUSEVENT{state:1;server:Symantec PureDisk Storage Pool Authority;}}
 


Cause



Events folder was renamed in this case to Events_Upgraded.


Solution





Ensure Events Folder is present under the SpaDB location :
D:\BackupExecDeduplicationStorageFolder\databases\spa\database

The Backup Exec Deduplication Manager Service should start once it is ensured the Events Folder exists. It may be possible that it might fault due to another Issue in which case it is recommended to further Investigate the Issue with the help of windows event viewer logs.


Supplemental Materials

SourceEvent ID
Value1
Description

Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer



Article URL http://www.symantec.com/docs/TECH222766


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