GRT backups of SharePoint 2013 fails with the error “0xe000031a - Unable to query the team database metadata”

Article:TECH222862  |  Created: 2014-07-10  |  Updated: 2014-07-14  |  Article URL http://www.symantec.com/docs/TECH222862
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Article Type
Technical Solution


Issue



Granular Recovery Technology (GRT) enabled backup of SharePoint 2013 fails with the following error whereas non-GRT backups works fine.


Error



Job Log Error:

Final error: 0xe000031a - Unable to query the team database metadata.
Final error category: Resource Errors

Errors
Click an error below to locate it in the job log
Backup- SharePoint - 80\Content-DB 1 (SQL SERVERNAME\WSS_Content)V-79-57344-794 - Error: Unable to query the Team database meta-data.
Backup- SPUserCodeV4\Metadata (SQL SERVERNAME\67fdd441-7c9a-4a5e-93ce-a8bbc4875c7f)V-79-57344-794 - Error: Unable to query the Team database meta-data.
Backup- Security Token Service Application\Metadata (SQL SERVERNAME\21e84161-f0d2-4e22-87b5-983845f34587)V-79-57344-794 - Error: Unable to query the Team database meta-data.
Backup- Search Service Application\Proxy (SQL SERVERNAME\9bcba8d5-00f6-4f70-93cc-ab5d12ab454f)V-79-57344-794 - Error: Unable to query the Team database meta-data.
Backup- Search Service Application\Services-DB 1 (SQL SERVERNAME\Search_Service_Application_DB_448e804333ef4f0a80fb3c3b6f921942)V-79-57344-794 - Error: Unable to query the Team
database meta-data.

 

Following error is observed in the Backup Exec Remote Agent Debug (beremote logs) from the backend SQL server:

[4000] 2014-06-12T09:59:21.749 [fsys\spsv3] - NDMPEngine::SetupNDMPConnection(): Using proxy authentication as requested
[1164] 2014-06-12T10:08:45.453 [fsys\spsv3] - spsv3_get_webparts_request returned be9, from server SPSERVER, as user DomainName\UserName
[1164] 2014-06-12T10:08:45.578 [BESocket] - @@@@@@@MyCloseSocket called with sockfd = 2156(0x86c) retval = 0
[4000] 2014-06-12T10:08:45.578 [BESocket] - @@@@@@@MyCloseSocket called with sockfd = 2452(0x994) retval = 0
[1164] 2014-06-12T10:08:45.578 [fsys\spsv3] - Error in GetWebPartsXML...!
.
.
[1164] 2014-06-12T10:18:51.695 [fsys\spsv3] - spsv3_get_userprof_request returned be9, from server SPSERVER, as user DomainName\UserName
[1164] 2014-06-12T10:18:51.695 [BESocket] - @@@@@@@MyCloseSocket called with sockfd = 2664(0xa68) retval = 0
[4000] 2014-06-12T10:18:51.695 [BESocket] - @@@@@@@MyCloseSocket called with sockfd = 1836(0x72c) retval = 0
[1164] 2014-06-12T10:18:51.695 [fsys\spsv3] - Found no UserProfile metadata for this site collection: /

 

 


Environment



Backup Exec 2014

SharePoint Foundation 2013

 


Solution



Workaround:

Run Non-GRT backup of SPS 2013.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see 
http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 

 


Supplemental Materials

SourceETrack
Value3560829
Description

SPS: GRT backups of SharePoint 2013 fails with the error “0xe000031a - Unable to query the team database metadata”


SourceError Code
Value0xe000031a
Description

Unable to query the team database metadata


SourceUMI
ValueV-79-57344-794
Description

Error: Unable to query the Team database meta-data



Article URL http://www.symantec.com/docs/TECH222862


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