GRT backups of SharePoint 2013 fails with the error “0xe000031a - Unable to query the team database metadata”

Article:TECH222862  |  Created: 2014-07-10  |  Updated: 2014-12-15  |  Article URL http://www.symantec.com/docs/TECH222862
Article Type
Technical Solution


Issue



Granular Recovery Technology (GRT) enabled backup of SharePoint 2013 fails with the following error whereas non-GRT backups works fine.


Error



Job Log Error:

Final error: 0xe000031a - Unable to query the team database metadata.
Final error category: Resource Errors

Errors
Click an error below to locate it in the job log
Backup- SharePoint - 80\Content-DB 1 (SQL SERVERNAME\WSS_Content)V-79-57344-794 - Error: Unable to query the Team database meta-data.
Backup- SPUserCodeV4\Metadata (SQL SERVERNAME\67fdd441-7c9a-4a5e-93ce-a8bbc4875c7f)V-79-57344-794 - Error: Unable to query the Team database meta-data.
Backup- Security Token Service Application\Metadata (SQL SERVERNAME\21e84161-f0d2-4e22-87b5-983845f34587)V-79-57344-794 - Error: Unable to query the Team database meta-data.
Backup- Search Service Application\Proxy (SQL SERVERNAME\9bcba8d5-00f6-4f70-93cc-ab5d12ab454f)V-79-57344-794 - Error: Unable to query the Team database meta-data.
Backup- Search Service Application\Services-DB 1 (SQL SERVERNAME\Search_Service_Application_DB_448e804333ef4f0a80fb3c3b6f921942)V-79-57344-794 - Error: Unable to query the Team
database meta-data.

 

Following error is observed in the Backup Exec Remote Agent Debug (beremote logs) from the backend SQL server:

[4000] 2014-06-12T09:59:21.749 [fsys\spsv3] - NDMPEngine::SetupNDMPConnection(): Using proxy authentication as requested
[1164] 2014-06-12T10:08:45.453 [fsys\spsv3] - spsv3_get_webparts_request returned be9, from server SPSERVER, as user DomainName\UserName
[1164] 2014-06-12T10:08:45.578 [BESocket] - @@@@@@@MyCloseSocket called with sockfd = 2156(0x86c) retval = 0
[4000] 2014-06-12T10:08:45.578 [BESocket] - @@@@@@@MyCloseSocket called with sockfd = 2452(0x994) retval = 0
[1164] 2014-06-12T10:08:45.578 [fsys\spsv3] - Error in GetWebPartsXML...!
.
.
[1164] 2014-06-12T10:18:51.695 [fsys\spsv3] - spsv3_get_userprof_request returned be9, from server SPSERVER, as user DomainName\UserName
[1164] 2014-06-12T10:18:51.695 [BESocket] - @@@@@@@MyCloseSocket called with sockfd = 2664(0xa68) retval = 0
[4000] 2014-06-12T10:18:51.695 [BESocket] - @@@@@@@MyCloseSocket called with sockfd = 1836(0x72c) retval = 0
[1164] 2014-06-12T10:18:51.695 [fsys\spsv3] - Found no UserProfile metadata for this site collection: /

 

 


Environment



Backup Exec 2014

SharePoint Foundation 2013

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2014 Rev 1786 Service Pack 2 (TECH225093).


Supplemental Materials

SourceETrack
Value3560829
Description

SPS: GRT backups of SharePoint 2013 fails with the error “0xe000031a - Unable to query the team database metadata”


SourceError Code
Value0xe000031a
Description

Unable to query the team database metadata


SourceUMI
ValueV-79-57344-794
Description

Error: Unable to query the Team database meta-data




Article URL http://www.symantec.com/docs/TECH222862


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