Backup Exec Deduplication Folder creation fails due to spoold.exe faulting on MSVCR80.dll

Article:TECH222893  |  Created: 2014-07-11  |  Updated: 2014-07-14  |  Article URL http://www.symantec.com/docs/TECH222893
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



Backup Exec Deduplication Folder creation fails due to spoold.exe faulting on MSVCR80.dll


Error



Event Viewer Reports :

    Application Error           1000
    Faulting application name: spoold.exe, version: 7.7.14.327, time stamp:
    0x53347dba
    Faulting module name: MSVCR80.dll, version: 8.0.50727.8428, time stamp:
    0x520b0ac2
    Exception code: 0xc0000005
    Fault offset: 0x000000000001de00
    Faulting process id: 0x2970
    Faulting application start time: 0x01cf99cde66078a3
    Faulting application path:
    C:\Program Files\Symantec\Backup Exec\spoold.exe
 

PDDE-Config.log :

Mon 07/07/2014 12:32:03.00 ERR: "C:\Program Files\Symantec\Backup
Exec"\spoold.exe --start failed: 1
Mon 07/07/2014 12:32:03.00 An error has occured while attempting to configure. 
Aborting...
 

Service Name - Backup Exec Deduplication Engine
Process - Spoold.exe

 

 


Environment



 Windows 2012 R2 Standard Server with 768 GB of RAM.

 


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see 
http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 

 


Supplemental Materials

SourceETrack
Value3560619
Description

Dedupe : Spoold crashes during creation of dedupe folder.



Article URL http://www.symantec.com/docs/TECH222893


Terms of use for this information are found in Legal Notices