Backup Exec Deduplication Engine Service stays in starting state.

Article:TECH223026  |  Created: 2014-07-17  |  Updated: 2014-07-17  |  Article URL http://www.symantec.com/docs/TECH223026
Article Type
Technical Solution

Product(s)

Issue



Backup Exec Deduplication Engine Service stays in starting state.

 


Error



Application Event Logs Errors

 

Log Name: Application
Source: spoold
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
Description:
The description for Event ID 1 from source spoold cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
25001: _storeCommit: could not move G:\BackupExecDeduplicationStorageFolder\data/journal/spoold.log to G:\BackupExecDeduplicationStorageFolder\data/journal/spoold.spare (The file exists. )


Log Name: Application
Source: spoold
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
Computer:
Description:
The description for Event ID 1 from source spoold cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
25001: spoolRecover could not commit to data store at recovery, retrying retry 120 (object already exists).


 


Cause



By default spoold.log should not be present under DriveLetter:\BackupExecDeduplicationStorageFolder\data\journal\

 


Solution



Remove the Spoold.log from under DriveLetter:\BackupExecDeduplicationStorageFolder\data\journal\ and start the Backup Exec Deduplication Engine Service.

 

Note : There is a possibility that manual move or cut/rename would not work. In which case it is recommended to run CHKDSK on the drive which hosts the Deduplication Storage Folder. If any file system or disk related errors are seen they need to be rectified before proceeding further.

 




Article URL http://www.symantec.com/docs/TECH223026


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