After upgrade a NetBackup Appliance to version 2.6.0.x, "noncritical" fan firmware issues recur.
|Article:TECH223075|||||Created: 2014-07-18|||||Updated: 2015-02-27|||||Article URL http://www.symantec.com/docs/TECH223075|
July 18, 2014: Initial publication
August 1, 2014: Attached hotfix for 220.127.116.11
December 2, 2014: Updated with additional information
December 19, 2014: Attached hotfix for 18.104.22.168
January 23, 2015: Updated with additional information and attached updated hotfix for 22.214.171.124
February 27, 2015: Attached hotfix for 126.96.36.199
A previously reported fan issue seen in NetBackup Appliances 2.5.x versions has been reported on NetBackup 5220 Appliances with JBODs running 2.6.0.x or 2.6.1. The same "Noncritical" warnings on FAN 1 and 2 are reported for the Storage shelf, and the RPMs appear to be stuck around 8k RPMs.
enclosure_1_power_1_errorstatus CRITICAL 2 Must equal 
enclosure_1_fan_1_errorstatus CRITICAL 1 Must equal 
enclosure_1_fan_1_lowwatermark 2000 RPM
enclosure_1_fan_1_speed 8110 RPM
enclosure_1_fan_2_errorstatus CRITICAL 1 Must equal 
enclosure_1_fan_2_lowwatermark 2000 RPM
enclosure_1_fan_2_speed 8010 RPM
52xx appliances with JBOD(s) running version 2.6.0.x or 2.6.1.
Fans run at higher speeds to compensate for higher temperatures and are stuck at high RPMs, producing a peculiar noise and raising an alert.
Symantec Corporation has acknowledged that the above-mentioned issue (ETrack 3424117) is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers. This issue was scheduled to be addressed in the following version:
- NetBackup Appliances 188.8.131.52
When NetBackup Appliances 184.108.40.206 is available, please access the following link for download and README information:
Please note that Symantec Corporation reserves the right to remove any fix from a targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec Corporation's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
For NetBackup Appliances 220.127.116.11, 18.104.22.168 or 22.214.171.124, download and install the appropriate EEB (Emergency Engineering Binary) hotfix attached to this document.
Instructions for installing this hotfix can be found in the Related Article linked below.
If this issue is experienced with other NetBackup Appliance versions, please contact Symantec technical support, referencing this document and Etrack 3424117.
After upgrade to 126.96.36.199, customer seeing "non-critical" fan firmware issue that was seen previously on the 5220.
Article URL http://www.symantec.com/docs/TECH223075