Sharepoint GRT file restore hangs without restoring any data

Article:TECH223431  |  Created: 2014-08-01  |  Updated: 2014-08-01  |  Article URL http://www.symantec.com/docs/TECH223431
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Article Type
Technical Solution


Issue



A granular restore job of Sharepoint file data may hang and not restore any data.  In this situation the job will not complete and may require the Backup Exec services be restarted to get the job to terminate.


Solution



Workaround:  To recover granular data from backup in this situation,  one of the following options may be used:

 - A full content DB restore may be performed

 - The DB may be redirected into another Web Application

 - The content DB may be redirected to SQL and the Sharepoint tools used to recover granular data.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3583683
Description

SPSV4: GRT doc restore hangs without restoring anything




Article URL http://www.symantec.com/docs/TECH223431


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