Unable to restore files in a Virtual Machine after catalog files are truncated.

Article:TECH224275  |  Created: 2014-09-02  |  Updated: 2014-09-05  |  Article URL http://www.symantec.com/docs/TECH224275
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Article Type
Technical Solution


Subject

Issue



An issue is observed after catalog files are truncated.  Although the catalog job completes successfully, files or applications in a guest VM with Granular Recovery Technology (GRT) cannot be restored. In the Backup and Restore tab > Computer name of VM > Restore button, the restore selection list cannot be expanded. (Figure 1)

 

Figure 1

 

 

  

Note: The catalogs truncation can be set by Backup Exec icon > Configuration and Settings > Backup Exec Settings > Catalog (Figure 2)


Figure 2

 

 


 


Environment



Backup Exec 2014

Agent for VMware or Agent for Hyper-V

Granular Recovery Technology (GRT)

Catalog truncation is enabled

 

 


Solution



Workaround:

Disable the catalog truncation if GRT is required.

It is recommended to move the catalog location to a new directory if disk space is insufficient. Please refer to TECH210578 for more information to move the catalog location.

 

If the catalogs have been truncated and some files are needed to be restored, perform following steps.

1) Perform redirected restore of entire VM to a temporary VM name

2) Start up the temporary VM

3) Gather required files from the temporary VM.

 

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see
http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

 


Supplemental Materials

SourceETrack
Value3610985
Description

catalog: catalog job cannot create *.fh file for GRT items after truncated




Article URL http://www.symantec.com/docs/TECH224275


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