Use this procedure to create the Picilog.txt debug log, in order to allow VERITAS Technical Services to help troubleshoot issues with VERITAS Storage Replicator (VSR).

Picilog is a debug log that gives very detailed information concerning the replication process, and it can be used by VERITAS Engineering to find the cause of an issue. This log is extremely helpful when customers encounter problems/errors during a replication job.

Here is how to set it up:

1.Download the Rxservice.ini file and place it in the WINNT directory of both the source and target machines in the affected pair.

OR cut and paste the following lines into a new file named Rxservice.ini.

[NT File Store]
NoDrivers=0

[Console Interface]
EnableDebugConsole=1
EnableLogFile=1
VolumeLevel=1
enabletimestamp=1


2. Stop and restart the RSA service (Storage Replicator RSA) on both the source and target machines on versions of VSR 2.1Sp2 and earlier. This is unnecessary in version 2.1SP3. If running version SP3,  the diagnostic logging will begin as soon as the file is placed in the root of the WINNT directory.

3. Run the troubled replication job and allow the job to error out.

4.The resulting file is named PICILOG.TXT and is found in the VSR\Databases directory.

The PICILOG.TXT file should then be compressed and forwarded to VERITAS Technical Services for review.

CAUTION: Do not let the PICILOG.TXT run without monitoring, as this file is appended and can take up significant disk space if left to run unattended.

To stop the diagnostic logging

If running version of Storage Replicator prior to Version SP3, rename the rxservice.ini file then restart the Storage Replicator RSA service. If running version SP3 then open the rxservice.ini file in notepad and comment out the beginning of each line with a semicolon (;)
OR cut and paste the following lines into the file named Rxservice.ini replacing the existing lines.

;[NT File Store]
;NoDrivers=0

;[Console Interface]
;EnableDebugConsole=1
;EnableLogFile=1
;VolumeLevel=1
;enabletimestamp=1



CAUTION: The actual file name Rxservice_251484.ini needs to be renamed to Rxservice.ini before it is placed in %windir%