KNOWN ISSUE: Application Metering Configuration settings are applied to the wrong collection

Article:TECH22579  |  Created: 2006-10-10  |  Updated: 2007-12-11  |  Article URL http://www.symantec.com/docs/TECH22579
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Article Type
Technical Solution

Issue



The following error appears in the NS Agent logs a number of times:

  Altiris.ProcessMonitor is not installed: Invalid class string (-2147221005). This situation should be resolved once the agent rollout has been completed


Environment



Application Metering Solution 6.0

Application Metering Solution 6.1, upgraded from 6.0


Cause



Both the Application Metering 'Discovery Policy' and 'Send Summary Data' options are applied to the "All Computers" collection rather than the "Clients with Application Metering Agent installed". This caused clients without the Application Metering Agent to have Application Metering policies applied to it.


Solution



This will not happen on new installations of Application Metering 6.1, only on Application Metering 6.0 installations or Application Metering 6.1 upgradds from Application Metering 6.0.

Please review Altiris KB 25220 for a workaround to this issue.


Supplemental Materials

SourceDEFECT
ValueLB 53755
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database


Legacy ID



28412


Article URL http://www.symantec.com/docs/TECH22579


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