Event ID 58053: "Robotic library hardware error. The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc. may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline."

Article:TECH23176  |  Created: 2009-01-07  |  Updated: 2013-03-26  |  Article URL http://www.symantec.com/docs/TECH23176
Article Type
Technical Solution

Product(s)


Issue



Event ID 58053: "Robotic library hardware error. The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc. may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline."

 


Error



Event ID: 58053
Source: Backup Exec
Type: Error
Description: Backup Exec Alert: Device Error (Server: "%server%") Robotic library hardware error.

The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. 

or

Event ID: 58053
Source: Backup Exec
Type: Error
Description: Backup Exec Alert: Device Error (Server: "%server%") The robotic library hardware is offline!

Error in Job log  : -

 " V-79-40960-33045 - Physical Volume Library Drive or Robot Paused, Offline, or Disabled " 


Cause



1) The alert was reported in the Event Viewer Application Log because a hardware error occurred with the robotic library.

2) It may also happen if the medium changer is not recognised by the O.S.


Solution



1) The alert was reported because a robotic library previously detected by Backup Exec (tm) is no longer detected. Verify the same robotic library previously detected by Backup Exec is properly cabled to the computer and the power to the robotic library is on.
 
2) Once the hardware error has been corrected, perform the procedures outlined in the article located in the Related Documents section of this Tech Note if Symantec Backup Exec (TM) is not functioning with the hardware properly.

3) unlock the library and put the tape back in the slot.


Supplemental Materials

SourceEvent ID
Value58053
Description

Robotic library hardware error. The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required.


SourceUMI
ValueV-79-40960-33045
Description

Physical Volume Library Drive or Robot Paused, Offline, or Disabled



Legacy ID



252387


Article URL http://www.symantec.com/docs/TECH23176


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