Unix and Linux clients cannot download the inventory package

Article:TECH23242  |  Created: 2006-10-16  |  Updated: 2006-10-16  |  Article URL http://www.symantec.com/docs/TECH23242
Article Type
Technical Solution


Issue



Unix and Linux clients cannot download the inventory package from a package server. They are communicating with the NS server and sending basic inventory.

If you check the inventory package, there will be a .aex-pkg-codebases-\{B89D89CA-DF94-4FC6-8DE4-D2EB4BB50984\} file. This file is downloaded from the NS server. If it exists, then the client is communicating with the NS server. This file contains the names of the package server(s) from which the client should download the inventory package as defined by the NS package server and site maintenance settings. It is this package server hostname that the client cannot resolve.

There should also be a .aex-pkg-snapshot-\{B89D89CA-DF94-4FC6-8DE4-D2EB4BB50984\}file. However, in this case, it is being downloaded from the package server but the client cannot resolve the package server hostname.  Because of this, the download of the snapshot and the inventory package fails.

Environment



Inventory Solution for Unix - any version.

Cause



The Unix and Linux clients cannot resolve the package server hostnames.

Solution



Add the IP Address and specified hostname to the client's /etc/hosts file. The clients must be able to resolve the package server hostname(s) as well as the NS server hostname.

Note: If you are using IP address resolution for the NS server configuration, this does not apply, of course.


Legacy ID



28603


Article URL http://www.symantec.com/docs/TECH23242


Terms of use for this information are found in Legal Notices