Unable to perform Sony or Spectralogic robotic library operations with Backup Exec for Windows Servers 11.x and above

Article:TECH24416  |  Created: 2008-01-30  |  Updated: 2014-01-08  |  Article URL http://www.symantec.com/docs/TECH24416
Article Type
Technical Solution



Unable to perform Sony or Spectralogic robotic library operations with Backup Exec for Windows Servers 11.x and above


Robotic library hardware error.

The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc).Final error: 0xe000820a


When attempting to perform any operation, such as an inventory, erase, label media, backup, restore, or catalog, the library does not appear to function correctly, and an alert appears stating that the library has reported multiple "hardware" errors (Figure 1).

Figure 1

The error occurs when the media attempts to mount and dismount correctly. Backup Exec (tm) contains a registry key that allows this device to correctly mount and dismount media.  

To enable this functionality, do the following:

1. Quit Backup Exec  

2. Start BEUtility (C:\Program Files\Symantec\Backup Exec) and select the Backup Exec media server

3. Under Services Tasks, select the option to Stop Services

4. Start REGEDIT

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

5. Browse to HKey_Local_Machine | Software | SYMANTEC | Backup Exec For Windows | ADAMM

6. Change the value of Enable Release Robotic Library Tape Device from 0 to 1 (Figure 2)

Figure 2


8. In BEUtility, under Services Task, select Start Services


Supplemental Materials


SpectraLogic Library's report Hardware Failure in Backup Exec 11.x and above


Library error - a problem, possibly hardware related, has been detected.

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Article URL http://www.symantec.com/docs/TECH24416

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