TCP/IP Printers will not deploy

Article:TECH25157  |  Created: 2006-11-09  |  Updated: 2007-01-25  |  Article URL http://www.symantec.com/docs/TECH25157
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Article Type
Technical Solution

Issue



When trying to migrate printers configured to communicate on a Standard TCP/IP port, it fails with the error, "Invalid port for <printer name>."

Environment



PC Transplant 6.5 (6.5.1028)
PC Transplant 6.5 Hotfix 27623 (6.5.1032)

Cause



Starting with PC Transplant 6.5, the deployment code checks for a valid print server name for printers captured as network printers. Since these printers are not connected to a print server, there is no printer name and an error occurs.


Solution



Download and install this hotfix, then recapture your packages.

To upgrade to PCT 6.5 Hotfix 29306 (6.5.1033), download and execute PCTSetupHotFix2.exe from ftp://ftp2.altiris.com/files/PCT_6.5_Hotfix_29306. As this is an upgrade, it requires a previous installation of PCT 6.5.

This hotfix also contains all the fixes contained in PC Transplant 6.5 Hotfix 27623.

Starting with this version and moving forward, PC Transplant will consider printers using a TCP/IP port as local printers. Windows also treats these printers as local printers even though the link between computer and printer is a network. Therefore, make sure to include local printers in your template file.


For users of Deployment Solution 6.8
If your copy of PCT 6.5 was installed by the Deployment Solution 6.8 installer, this PCT upgrade installer will possibly fail. Altiris is currently working on this, and we will post a new version of the hotfix installer that will work for you when they are able to identify and rectify the cause. If you would like to be informed when the updated installer is available, please subscribe to this article. If you do not want to wait for an update, you can download PC Transplant Pro 6.5 from http://www.altiris.com/download.aspx, install it on another computer, license it, run the update installer against that installation; then copy the PCT directory from that computer over to the PCT directory in your Deployment Server client access point.

Legacy ID



29306


Article URL http://www.symantec.com/docs/TECH25157


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