Application Metering Solution does not install successfully

Article:TECH25281  |  Created: 2006-11-16  |  Updated: 2007-01-25  |  Article URL http://www.symantec.com/docs/TECH25281
Article Type
Technical Solution


Issue



Application Metering Solution does not install into Notification Server and there are no errors in the Notification Server logs or in the Windows Installer logs.

Environment



Notification Server 6.0.6074
Application Metering Solution 6.1.26, attempting an upgrade to 6.1.28
Windows Server 2003*

Cause



Unknown.


Solution



Installing Windows Installer 3.1 resolves this issue. To download the redistributable from Microsoft, please see KB 893803. This version of Windows Installer is available in SP1 of Windows Server 2003 and Windows XP SP2.

After installing the redistributable, a reboot of the operating system is not required. Launch the upgrade from the Notification Server console or from the downloaded installation files located on C:\Program Files\Altiris\Setup Files\Altiris Application Metering.


Legacy ID



29474


Article URL http://www.symantec.com/docs/TECH25281


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