Upgrade to 6.2.2332 snapshots and restores are very slow or they cancel

Article:TECH25296  |  Created: 2006-11-17  |  Updated: 2007-03-19  |  Article URL http://www.symantec.com/docs/TECH25296
Article Type
Technical Solution

Issue



After upgrading to Recovery Solution 6.2.2332, the snapshots and restores are very slow or they cancel.

The Recovery Solution Server Space Management job was canceled because it hasn’t been updated for 1800 seconds and is probably stalled.

Environment



Recovery Solution 6.2.2332

Cause



When upgrading Recovery Solution 6.2.2332, the Recovery Solution Server upgrade sets the NumberOfConnections back to 100, even if this was customized.

Solution



To resolve this issue, set the customized NumberOfConnections back to the settings which you had configured before.

The registry key is as follows.

HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\eXpress\Client Recovery\DataStore\NumberOfConnections

Note: Before making any changes to your registry, first make a backup and consult with your Administrator. These changes should only be made if you have previously made these custom configurations.


Legacy ID



29509


Article URL http://www.symantec.com/docs/TECH25296


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