The Altiris Agent on my computer does not start giving the error, "The class is configured to run as a security ID different from the caller"

Article:TECH25574  |  Created: 2006-12-14  |  Updated: 2008-11-12  |  Article URL http://www.symantec.com/docs/TECH25574
Article Type
Technical Solution


Issue



The service does not start automatically and when manually started, it gives the error, "The class is configured to run as a security ID different from the caller."

This is the error message that appears in the Event Logs under System:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date:  11/12/2008
Time:  9:30:23 AM
User:  N/A
Computer: Comp01A
Description:
The Altiris Agent service terminated with the following error:
Error 0x80004015. The class is configured to run as a security id different from the caller

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Environment



Notification Server 6.0 SP3

Cause



This issue was related to the Active Directory change the customer has made to restrict who can start this service.

Solution



To resolve this issue, make sure that SYSTEM has permissions to start and stop this service.

Note: Denying access to SYSTEM with a Group Policy and then setting it to Not Configured will not revert this setting back to how it was originally. You must specifically add SYSTEM with start and stop service to resolve this issue.

Legacy ID



30995


Article URL http://www.symantec.com/docs/TECH25574


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