Access is denied when attempting to delete PCT package from client computers

Article:TECH25790  |  Created: 2005-10-17  |  Updated: 2006-02-16  |  Article URL http://www.symantec.com/docs/TECH25790
Article Type
Technical Solution


Issue



Clients cannot delete the PCT package because of a read only attribute that is set on a couple of files.

Large numbers of Item not found errors with the package guid of the PCT package are appearing in the ItemNotFound directory on the server.

Log File Name: D:\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 05.09.2005 11:33:37
Tick Count: 10820187
Host Name: NF001S
Process: AeXNSAgent.exe (1636)
Thread ID: 2424
Module: AeXSWDAgent.dll
Source: SWDAgent
Description: Deleting inactive package 'PC Transplant Capture Agent-Packet' PC Transplant Capture Agent Package#B4EE7B2B-58B8-462C-9069-845207D2FE01

Log File Name: D:\Altiris\Notification Server\Logs\a.log
Priority: 2
Date: 05.09.2005 11:33:37
Tick Count: 10820250
Host Name: NF001S
Process: AeXNSAgent.exe (1636)
Thread ID: 2424
Module: AexPackageDelivery.dll
Source: RemoveDirectoryTree
Description: Cannot delete file: D:\ALTIRIS\ALTIRIS AGENT\Software Delivery\PC Transplant Capture Agent Package#B4EE7B2B-58B8-462C-9069-845207D2FE01\cache\AgentUpgrade.exe: Access is denied (5)

Log File Name: D:\Altiris\Notification Server\Logs\a.log
Priority: 2
Date: 05.09.2005 11:33:37
Tick Count: 10820328
Host Name: NF001S
Process: AeXNSAgent.exe (1636)
Thread ID: 2424
Module: AexPackageDelivery.dll
Source: RemoveDirectoryTree
Description: Cannot delete file: D:\ALTIRIS\ALTIRIS AGENT\Software Delivery\PC Transplant Capture Agent Package#B4EE7B2B-58B8-462C-9069-845207D2FE01\cache\setup.iss: Access is denied (5)


Cause



Two files are set as read only on the client machines.

Solution



Run the following in a batch file on all client computers experiencing the problem. This could be run through a software delivery task, Deployment Server job, or any other means available.

attrib -R "C:\Program Files\Altiris\Altiris Agent\Software Delivery\{B4EE7B2B-58B8-462C-9069-845207D2FE01}\cache\setup.iss"
attrib -R "C:\Program Files\Altiris\Altiris Agent\Software Delivery\{B4EE7B2B-58B8-462C-9069-845207D2FE01}\cache\AgentUpgrade.exe"

A second script could then be run that would delete the package in question if it would help to have the cleanup happen quicker than the client would delete the files.

Legacy ID



3146


Article URL http://www.symantec.com/docs/TECH25790


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