An unexpected end of file parsing CDATA has occurred

Article:TECH25946  |  Created: 2007-01-11  |  Updated: 2007-12-11  |  Article URL http://www.symantec.com/docs/TECH25946
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Article Type
Technical Solution

Issue



Notification Server log files contain the following errors:

Source: Altiris.NS.ClientMessaging.FileDispatcher.ProcessFileCallback
Description: Unable to process the file "F:\Program Files\Altiris\Notification Server\NSCap\EvtQFast\Process\nse482E.tmp" Moving to "F:\Program Files\Altiris\Notification Server\NSCap\EvtQFast\Bad\XmlException\nse496B.tmp". Reason: An unexpected end of file parsing CDATA has occurred. Line 84, position 1.

Additionally, the server will contain numerous .TMP files in '...\NSCap\EvtQFast\Bad\XmlException' folder.


Environment



Notification Server 6.0 SP3 with R3

Application Metering Solution 6.1.29


Cause



The Summary Data NSE (sent by the Metering Agent) is missing ending XML tags. The bottom of the incorrect NSE's will appear as below:
</s:Schema>
<rs:data>
[Summary Data in XML in this part of the NSE]
[Missing XML tags]
<TimeGenerated>20070111162029.520000+420</TimeGenerated>
<MessageBody></MessageBody>
<MessageLabel></MessageLabel>
<TransportFlag></TransportFlag>
<TransactionCookie></TransactionCookie>
</WbemEventObject></XmlData>

Solution



This issue has been resolved in Application Metering 6.1 Service Pack 2 (build 6.1.32) , available from the Solution Center.

Before upgrading, please be sure to backup your Notification Server database and make note of your Application Metering Solution configuration. After the upgrade is completed, you will need to change the solution configuration back to your settings. Lastly, you will need to deploy the newer Application Metering Agent to the clients.


Supplemental Materials

SourceDEFECT
ValueLB 57484
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID



31887


Article URL http://www.symantec.com/docs/TECH25946


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