An unexpected end of file parsing CDATA has occurred

Article:TECH25946

Created: 2007-01-12

Updated: 2007-12-11

Article URL http://www.symantec.com/docs/TECH25946

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Article Type
Technical Solution

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Problem

Notification Server log files contain the following errors:

Source: Altiris.NS.ClientMessaging.FileDispatcher.ProcessFileCallback
Description: Unable to process the file "F:\Program Files\Altiris\Notification Server\NSCap\EvtQFast\Process\nse482E.tmp" Moving to "F:\Program Files\Altiris\Notification Server\NSCap\EvtQFast\Bad\XmlException\nse496B.tmp". Reason: An unexpected end of file parsing CDATA has occurred. Line 84, position 1.

Additionally, the server will contain numerous .TMP files in '...\NSCap\EvtQFast\Bad\XmlException' folder.

Environment

Notification Server 6.0 SP3 with R3

Application Metering Solution 6.1.29

Cause

The Summary Data NSE (sent by the Metering Agent) is missing ending XML tags. The bottom of the incorrect NSE's will appear as below:

</s:Schema>
<rs:data>
[Summary Data in XML in this part of the NSE]
[Missing XML tags]
<TimeGenerated>20070111162029.520000+420</TimeGenerated>
<MessageBody></MessageBody>
<MessageLabel></MessageLabel>
<TransportFlag></TransportFlag>
<TransactionCookie></TransactionCookie>
</WbemEventObject></XmlData>

Solution

This issue has been resolved in Application Metering 6.1 Service Pack 2 (build 6.1.32) , available from the Solution Center.

Before upgrading, please be sure to backup your Notification Server database and make note of your Application Metering Solution configuration. After the upgrade is completed, you will need to change the solution configuration back to your settings. Lastly, you will need to deploy the newer Application Metering Agent to the clients.

Supplemental Materials

Source	DEFECT
Value	LB 57484
Description	Logged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID

31887