Multiple "CCELicense::SetVerifyContext failed: Class not registered" errors in the NS logs

Article:TECH26036

Created: 2007-01-18

Updated: 2012-10-11

Article URL http://www.symantec.com/docs/TECH26036

Article Type
Technical Solution

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Problem

When observing the NS log files, there seems to be a lot of errors with the following details:

Process: aexsvc.exe (1120)
Module: AeXLicense.dll
Source: Licensing
Description: CCELicense::SetVerifyContext failed: Class not registered

Error

Trying to install new licenses results in errors:

If using "Path to license folder", the error "No license files found (note, license files must have a ".txt" extension)" occurs.
If using "Paste contents of Licenses below", the error "Unable to install the certificate. Please obtain a valid license and try again.
" occurs.

Environment

Altiris NS 6.0 SP3
Altiris NS 6.0 SP3 Update (KB25133)

Cause

Certain licensing components have not registered correctly most likely at point of installation or upgrade.

Solution

Run a repair on the NS ensuring that if terminal servicing to your NS, that you are connected in console mode, that is, by going to Start > Run, and typing in the mstsc.exe /v:<Servername> /console command.

In order to achieve this, you will need to go to the Add or Remove Programs control panel applet and then run a repair on the following two items in order:

First repair Altiris Notfication Server 6.0.
And then run a repair on the Altiris NS 6.0 SP3 Update (KB25133).

It is possible that you may also need to run through the NS Setup Wizard. But if this is the case, you will be prompted to do so when you attempt to open up the console again.

Related KB:

Title: Trying to install licenses results in "No license files found" or "Unable to install the certificate"
URL http://www.symantec.com/docs/TECH42131

Legacy ID

32054