Task Server Error: Unable to processing incoming tickle connection: System.Exception: Unable to read client xml

Article:TECH26226  |  Created: 2007-02-06  |  Updated: 2007-06-22  |  Article URL http://www.symantec.com/docs/TECH26226
Article Type
Technical Solution


Issue



Seeing the following error in the Notification Server logs:

Process: AtrsHost.exe (9128)
Thread ID: 8912
Module: AltirisNativeHelper.dll
Source: Altiris.ClientTask.*
Description: Unable to processing incoming tickle connection: System.Exception: Unable to read client xml "<clientRequest resourceGuid="WL-HDY4771" />


Environment



Notification Server 6.0.6074

Task Server 6.0.1356


Cause



Corrupted Agent Installation.  

In another incident the server being used as a task server was not listed in the task server collection or the approved task server collection.


Solution



Removed and reinstalled the Altiris Agent and Sub-Agents.

Check the to make sure that the server acting as the task server is listed in the task server collection and the approved task server collection.


Legacy ID



32507


Article URL http://www.symantec.com/docs/TECH26226


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