KNOWN ISSUE: Changing between Client Job and Server Job selection causes the Altiris Console—Web Page Dialog to become non-responsive

Article:TECH26227

Created: 2007-02-06

Updated: 2007-08-29

Article URL http://www.symantec.com/docs/TECH26227

NOTE: If you are experiencing this particular known issue, we recommend that you to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.

Article Type
Technical Solution

Product(s)

Show all

Languages

Show all

Problem

When creating a new Task Server job, changing between Client Job and Server Job selection causes the Altiris Console—Web Page Dialog to become non-responsive. This issue may occur if the Notification Server has the following solutions installed:

Task Management Pack
Out of Band Management Solution
Recovery Solution

Once the dialog is non-responsive, Windows Task Manager shows Internet Explorer* using approx. 50 to 99 percent of the CPU processes. Closing out of the console frees up the system resources.

Environment

Altiris Notification Server 6.0.6074 (SP3) plus any roll-up hotfixes

Altiris Recovery Solution 6.2.2332
Altiris Recovery Solution Documentation 6.2.1050

Altiris Task Management 6.0.1356
Altiris Task Management Pack 6.0.1033
Altiris Task Management Pack Language Pack 6.0.1034
Altiris Task Server Documentation 6.0.1012
Altiris Task Server Language Pack 6.0.1357

Altiris Out of Band Management 6.1.1027

Cause

Unknown.

Solution

This item is currently under review by Altiris. The issue only occurs when accessing the Altiris Console using Internet Explorer 6.

Workaround: Accessing the Altiris console using Internet Explorer 7 does not appear to exhibit any problems. Uninstalling the Altiris Task Management Pack also allows this feature to work. This is just a temporary workaround.

Supplemental Materials

Source	DEFECT
Value	LB 57105
Description	Logged in Littlebuggy (Altiris - Lindon, Plymouth) database

Source	DEFECT
Value	LB 61071
Description	Logged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID

32509