KNOWN ISSUE: Remote Task Server Not Registering Correctly - No Task Server Virtual Directories

Article:TECH26229

Created: 2007-02-06

Updated: 2007-05-25

Article URL http://www.symantec.com/docs/TECH26229

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Article Type
Technical Solution

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Problem

Remote Task Servers are not registering correctly. Numerous 'Unable to Register' messages are in the agent.log files of the remote Task Servers.

Further research revealed that none of the Task Server virtual directories were available in IIS.

Environment

Notification Server 6.0.6074, Task Server 6.0, IIS installed - Package Server and Task Server installed on the same computer.

Cause

The Task Server portion of the Altiris Web in IIS was not installed. When the option to remove HTTP codebases was selected in the NS console for the Package Servers, the Package Server removed everything under the Altiris virtual directory, including all Task Server components.

Solution

Workaround: Repair Task Server from the ADD/REMOVE programs applet, and then restart IIS, the Altiris Agent, and the Altiris Task Server services.

This issue has been addressed with Roll-up 6 (R6) for Notification Server 6.0 SP3. Download SP3 KB34317 Update (R6) from: http://www.solutionsam.com/solutions/6_0/Altiris_NS_6_0_SP3_KB34317.exe

Release notes can be found at: https://kb.altiris.com/article.asp?article=34317&p=1

Supplemental Materials

Source	DEFECT
Value	SYD 29360
Description	Logged in sydd2 (Altiris - Sydney) database

Legacy ID

32510