KNOWN ISSUE: Microsoft Office 2007 install fails with Software Virtualization Solution layers active
|Article:TECH26296|||||Created: 2007-02-09|||||Updated: 2007-07-06|||||Article URL http://www.symantec.com/docs/TECH26296|
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When trying to install Microsoft Office 2007* or any of its components, shortly after clicking the Install Now (or Upgrade) button, the install dialog disappears, and the dialog instructing you to send the error information to Microsoft comes up. If you look in the log file to be sent to Microsoft, near the end you see a line like the following:
Error: ORegistryKey.GetSubKeyNames failure: Cannot get all sub key names for registry "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" HResult: 0x80070103.
Software Virtualization Solution 2.0, 2.1 beta 1.6
Any active layers containing registry values under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Microsoft Office 2007
Defect in the Software Virtualization Solution filter driver.
This issue has been addressed in Software Virtualization Solution 2.1. Go to article 35346 for download locations.
|Description||Logged in Littlebuggy (Altiris - Lindon, Plymouth) database|
Article URL http://www.symantec.com/docs/TECH26296