KNOWN ISSUE: Microsoft Office 2007 install fails with Software Virtualization Solution layers active

Article:TECH26296  |  Created: 2007-02-09  |  Updated: 2007-07-06  |  Article URL http://www.symantec.com/docs/TECH26296
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Article Type
Technical Solution


Issue



When trying to install Microsoft Office 2007* or any of its components, shortly after clicking the Install Now (or Upgrade) button, the install dialog disappears, and the dialog instructing you to send the error information to Microsoft comes up.

If you look in the log file to be sent to Microsoft, near the end you see a line like the following:

Error: ORegistryKey.GetSubKeyNames failure: Cannot get all sub key names  for registry "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" HResult: 0x80070103.


Environment



Software Virtualization Solution 2.0, 2.1 beta 1.6
Any active layers containing registry values under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Microsoft Office 2007

Cause



Defect in the Software Virtualization Solution filter driver.


Solution



This issue has been addressed in Software Virtualization Solution 2.1. Go to article 35346 for download locations.


Supplemental Materials

SourceDEFECT
ValueLB 56646
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID



32661


Article URL http://www.symantec.com/docs/TECH26296


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