Hotfix 9: Recovery Solution 6.0.395 to Recovery Solution 6.2.2332 agent upgrade completes successfully, but the Recovery Agent is grayed out in the system tray

Article:TECH26322  |  Created: 2007-02-13  |  Updated: 2007-03-19  |  Article URL
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Recovery Solution 6.0.395 to Recovery Solution 6.2.2332 agent upgrade completes successfully, but the Recovery Agent is grayed out in the system tray.


Recovery Solution 6.2.2332


Recovery Agent settings (which are crucial) are not migrated from the Recovery Server to the Recovery agents during the Recovery Agent re-registration after upgrade.


The attached AeXClnt.dll should be replaced on the client machine where the Recovery Agent is grayed out after upgrade. Recovery Agent service should be stopped on the client machine while the AeXClnt.dll is being replaced. 

The hotfix can also be updated to the Recovery Solution Agent Packages which are located on three locations: one location on the Notification Server and two locations on the Recovery Solution Server.

AeXClnt.dll should be updated to the (which are present in the Recovery Solution Agent package) which can be modified using the ASPack.exe utility. Whenever a client side fix is replaced on the client computer, the fix can be updated on the Recovery Solution Agent package so that the next time the Recovery Solution Agent is installed on a new client computer so that the fix is automatically present on the client computer.

The, should be modified on the following locations:

  1. Folder Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Package located on the Notification Server.
  2. Folder Program Files\Altiris\Recovery Solution\Server\Agent\Install located on the Recovery Solution Server.
  3. Folder Program Files\Altiris\Recovery Solution\Server\Agent\Package located on the Recovery Solution Server.

The fix can be replaced in the the following way:

  1. Use ASPack.exe to modify Recovery Solution Agent package.
  2. Locate ASPack.exe in folder C:\Program Files\Altiris\Recovery Solution\Console\Tools.
  3. Launch ASPack.exe from C:\Program Files\Altiris\Recovery Solution\Console\Tools.
  4. For the Source Package, browse to Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Package\ in ASPack.exe.
  5. Select Action as Modify Package files from the drop down list and click Start.
  6. After clicking Start, the list of files contained in or AgentSetup.exe will be shown.
  7. Click the Add button and add the new fix.
  8. After the new fix has been added click next and a message will be displayed, “The package has been modified. Press the Finish button to save changes.” Click Finish.
  9. After the package has been saved, continue modifying the or AgentSetup.exe on the other two remaining locations, i.e. Program Files\Altiris\Recovery Solution\Server\Agent\Install and Program Files\Altiris\Recovery Solution\Server\Agent\Package by repeating steps 1 to 8 again.

Attachments (783 kBytes)

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices