Hotfix 9: Recovery Solution 6.0.395 to Recovery Solution 6.2.2332 agent upgrade completes successfully, but the Recovery Agent is grayed out in the system tray

Article:TECH26322  |  Created: 2007-02-13  |  Updated: 2007-03-19  |  Article URL http://www.symantec.com/docs/TECH26322
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Article Type
Technical Solution

Issue



Recovery Solution 6.0.395 to Recovery Solution 6.2.2332 agent upgrade completes successfully, but the Recovery Agent is grayed out in the system tray.

Environment



Recovery Solution 6.2.2332

Cause



Recovery Agent settings (which are crucial) are not migrated from the Recovery Server to the Recovery agents during the Recovery Agent re-registration after upgrade.

Solution



The attached AeXClnt.dll should be replaced on the client machine where the Recovery Agent is grayed out after upgrade. Recovery Agent service should be stopped on the client machine while the AeXClnt.dll is being replaced. 

The hotfix can also be updated to the Recovery Solution Agent Packages which are located on three locations: one location on the Notification Server and two locations on the Recovery Solution Server.

AeXClnt.dll should be updated to the Data1.cab (which are present in the Recovery Solution Agent package) which can be modified using the ASPack.exe utility. Whenever a client side fix is replaced on the client computer, the fix can be updated on the Recovery Solution Agent package so that the next time the Recovery Solution Agent is installed on a new client computer so that the fix is automatically present on the client computer.

The Data1.cab, should be modified on the following locations:

  1. Folder Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Package located on the Notification Server.
  2. Folder Program Files\Altiris\Recovery Solution\Server\Agent\Install located on the Recovery Solution Server.
  3. Folder Program Files\Altiris\Recovery Solution\Server\Agent\Package located on the Recovery Solution Server.

The fix can be replaced in the Data1.cab the following way:

  1. Use ASPack.exe to modify Recovery Solution Agent package.
  2. Locate ASPack.exe in folder C:\Program Files\Altiris\Recovery Solution\Console\Tools.
  3. Launch ASPack.exe from C:\Program Files\Altiris\Recovery Solution\Console\Tools.
  4. For the Source Package, browse to Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Package\Data1.cab in ASPack.exe.
  5. Select Action as Modify Package files from the drop down list and click Start.
  6. After clicking Start, the list of files contained in Data1.cab or AgentSetup.exe will be shown.
  7. Click the Add button and add the new fix.
  8. After the new fix has been added click next and a message will be displayed, “The package has been modified. Press the Finish button to save changes.” Click Finish.
  9. After the package has been saved, continue modifying the Data1.cab or AgentSetup.exe on the other two remaining locations, i.e. Program Files\Altiris\Recovery Solution\Server\Agent\Install and Program Files\Altiris\Recovery Solution\Server\Agent\Package by repeating steps 1 to 8 again.

Attachments

AeXSClnt.zip (783 kBytes)

Legacy ID



32723


Article URL http://www.symantec.com/docs/TECH26322


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