Hotfix 10: Snapshots take a long time on folders encrypted by Microsoft EFS

Article:TECH26328  |  Created: 2007-02-13  |  Updated: 2007-03-05  |  Article URL http://www.symantec.com/docs/TECH26328
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Article Type
Technical Solution

Issue



Snapshots take a long time on folders encrypted by Microsoft Encrypted File System* (EFS).

Environment



Recovery Solution 6.2.2332
Microsoft EFS

Cause



EFSAgent.dll is taking too long for temporary EFS file creation during snapshot of an EFS folder.

Solution



The hotfix is in the form of attached EFSAgent.dll, which should be replaced on the client computer the following way:
  1. Stop the Recovery Agent Service on the client computer.
  2. Browse to %Program Files%\Altiris\eXpress\Client Recovery Agent and replace the old EFSAgent.dll with the new EFSAgent.dll.
  3. Restart the Recovery Agent Service on the client computer.

The hotfix can also be updated to the Recovery Solution Agent Packages, which are located on three locations: one on the Notification Server and two on the Recovery Solution Server.

EFSAgent.dll should be updated to the Data1.cab (which are present in the Recovery Solution Agent package), which can be modified using the ASPack.exe utility. Whenever a client side fix is replaced on the client computer, the fix can be updated on the Recovery Solution Agent package so that the next time the Recovery Solution Agent is installed on a new client computer, the fix is automatically present on the client computer.

The Data1.cab, should be modified on the following locations:

  1. Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Package located on the Notification Server.
  2. Program Files\Altiris\Recovery Solution\Server\Agent\Install located on the Recovery Solution server.
  3. Program Files\Altiris\Recovery Solution\Server\Agent\Package located on the Recovery Solution server.

The fix can be replaced in the Data1.cab the following way:

  1. Use ASPack.exe to modify Recovery Solution Agent package.
  2. Locate ASPack.exe in folder C:\Program Files\Altiris\Recovery Solution\Console\Tools.
  3. Launch ASPack.exe from C:\Program Files\Altiris\Recovery Solution\Console\Tools.
  4. For the Source Package, browse to Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Package\Data1.cab in ASPack.exe.
  5. Select Action as Modify Package files from the drop down list and click Start.
  6. After clicking Start, the list of files contained in Data1.cab or AgentSetup.exe will be shown.
  7. Click Add and add the new fix.
  8. After the new fix has been added click next and a message will be displayed, “The package has been modified. Press the Finish button to save changes.” Click Finish.
  9. After the package has been saved, continue modifying the Data1.cab or AgentSetup.exe on the other two remaining locations, i.e. Program Files\Altiris\Recovery Solution\Server\Agent\Install and Program Files\Altiris\Recovery Solution\Server\Agent\Package by repeating steps 1 to 8 again.

Attachments

EFSAgent.zip (47 kBytes)

Legacy ID



32731


Article URL http://www.symantec.com/docs/TECH26328


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