Hotfix 10: Snapshots take a long time on folders encrypted by Microsoft EFS

Article:TECH26328  |  Created: 2007-02-13  |  Updated: 2007-03-05  |  Article URL
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Article Type
Technical Solution


Snapshots take a long time on folders encrypted by Microsoft Encrypted File System* (EFS).


Recovery Solution 6.2.2332
Microsoft EFS


EFSAgent.dll is taking too long for temporary EFS file creation during snapshot of an EFS folder.


The hotfix is in the form of attached EFSAgent.dll, which should be replaced on the client computer the following way:
  1. Stop the Recovery Agent Service on the client computer.
  2. Browse to %Program Files%\Altiris\eXpress\Client Recovery Agent and replace the old EFSAgent.dll with the new EFSAgent.dll.
  3. Restart the Recovery Agent Service on the client computer.

The hotfix can also be updated to the Recovery Solution Agent Packages, which are located on three locations: one on the Notification Server and two on the Recovery Solution Server.

EFSAgent.dll should be updated to the (which are present in the Recovery Solution Agent package), which can be modified using the ASPack.exe utility. Whenever a client side fix is replaced on the client computer, the fix can be updated on the Recovery Solution Agent package so that the next time the Recovery Solution Agent is installed on a new client computer, the fix is automatically present on the client computer.

The, should be modified on the following locations:

  1. Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Package located on the Notification Server.
  2. Program Files\Altiris\Recovery Solution\Server\Agent\Install located on the Recovery Solution server.
  3. Program Files\Altiris\Recovery Solution\Server\Agent\Package located on the Recovery Solution server.

The fix can be replaced in the the following way:

  1. Use ASPack.exe to modify Recovery Solution Agent package.
  2. Locate ASPack.exe in folder C:\Program Files\Altiris\Recovery Solution\Console\Tools.
  3. Launch ASPack.exe from C:\Program Files\Altiris\Recovery Solution\Console\Tools.
  4. For the Source Package, browse to Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Agent Package\ in ASPack.exe.
  5. Select Action as Modify Package files from the drop down list and click Start.
  6. After clicking Start, the list of files contained in or AgentSetup.exe will be shown.
  7. Click Add and add the new fix.
  8. After the new fix has been added click next and a message will be displayed, “The package has been modified. Press the Finish button to save changes.” Click Finish.
  9. After the package has been saved, continue modifying the or AgentSetup.exe on the other two remaining locations, i.e. Program Files\Altiris\Recovery Solution\Server\Agent\Install and Program Files\Altiris\Recovery Solution\Server\Agent\Package by repeating steps 1 to 8 again.

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